Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. All rights reserved. The transaction, subject to customary closing conditions, is expected to close in mid-2016. All Rights Reserved. form" and let us know how we can help you. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. the exact pickup location and times. Within nine months of my arrival at StubHub, thats exactly what happened. UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. Corporate Phone Number: 1-415-222-8400. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. Suite 1 Avon, NY 14414. info@quicklees.com To subscribe, click on the button below and copy the URL into an RSS reader. Joo Almeida D'Ea Head of Integration Office. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. Open our virtual assistant, click on "Contact form" and let us know how we can help you. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. Built In is the online community for startups and tech companies. Field Operations and Last Minute Services. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. In 2017, eBay enabled $88 billion of gross merchandise volume. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. Lots of answers to questions are in our FAQ. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. Published and reprinted by permission of Houghton Mifflin Harcourt. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. Enjoying This Built In Excerpt? Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. By signing up you are agreeing to receive emails according to our privacy policy. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. hours. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. Founder oftheBoardlist, Former President ofStubHub at. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). Email Address. The Company offers tickets for live sports, music, and theatre events. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. StubHub is an eBay company (EBAY). The Company offers tickets for live sports, music, and theatre events. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. Restrictions apply. Cons By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. To subscribe, click on the button below and copy the URL into an RSS reader. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. The corporate office phone number is 415-222-8400. Find startup jobs, tech news and events. Being OK With Spectacular Failure. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. StubHub was a brand I knew and loved. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". Read on to get the help you need to contact StubHub. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. I ordered tickets but can't view them online even with the access code. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. In February of 2020, we sold StubHub for $4 billion. WebOUR PARTNERS. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. I live in Singapore where the StubHub app is not avail. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. Picking up your tickets at one of our Last Minute Service Centres? eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Fax Number: 1 The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. They mention on their website that you should call their normal customer service number to ask about adding an event. 1 if you bought tickets and you have a problem with them. Check your order confirmation email for To provide a deeper support system beyond grants, we lend our Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. Arnaud Collin Global Head of Marketing. Our RSS feed includes all eBay news articles published on this website. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Thanks to all authors for creating a page that has been read 52,013 times. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. 2697 Lakeville Rd. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. To subscribe, click on the button below and copy the URL into an RSS reader. Alternatively, Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. We give them a time frame to offer Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. Will His AI Plans Be Any Different? Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Events Parking. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. His digital chapbook, The Internet, was also published in TL;DR Magazine. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. This article has been viewed 52,013 times. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. Ticketbis makes it easy for users to attend events all over the world. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? StubHub gets a lot activity from users on Facebook than it does on Twitter. Choose Possibility: Take Risks and Thrive (Even When You Fail). WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Our RSS feed includes all eBay news articles published on this website. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. Personally, though, I found it disappointing. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Evaluating all of these factors, I agreed to join the company. HEADQUARTERS. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. % of people told us that this article helped them. Then came the coconut, an event none of us could have predicted. Search through past posts using the search bar at the top of the forum page. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. Somehow, Id have to navigate us through it. Check out, All tip submissions are carefully reviewed before being published. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. Call 1-866-788-2482. It 1412 Broadway, New York, 10018, USA. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. WebHow To Contact StubHub Corporate Office Headquarters. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Pro tip: Each number appears to go to a different department. WebStubHub is an American ticket exchange and resale company. Give us a call if you need help with something urgent. In March, the entertainment industry crashed. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. Eric Baker Founder. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. stubhub inc. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Enjoying This Built In Excerpt? Singh Cassidy will be based in StubHubs San Francisco headquarters. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. She has a successful track record scaling and growing businesses internationally. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. Does StubHub have live chat? WebStubhub, Inc. operates as an entertainment ticket agency. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. It's often the quickest way to sort something out. You should not rely on any forward-looking statements. In 2018 and 2019, eBay faced mounting pressure from shareholders. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. Contacting StubHub While StubHub does not offer live chat, they do have a phone Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation.