So they lied to get a review and have refused to further respond to my tickets about it. Products used:Cover for my iPhone 12 Pro Max. They say that you can email them and they'll respond within 24 hours but that definitely doesn't happen. They use false advertisement regarding the product that it has a powerful charge. All shipped orders become the responsibility of USPS. Business Incorporated: Tried to do a return and was met with the fact I was outside my 14 day return window from shipping which is ridiculous since the day the case supposedly shipped was reaching close to a month from the date of the order. Velvet Cavier is a shady business to overcharging people for products that don't perform well! This could have been avoided if customers were either allowed to cancel their orders themselves or chat with customer service in realtime to immediately resolve issues. The Power Pack would need to be laid on a table and phone placed on top of it to charge or using the ****C power cord provided. I requested a return and refund from VC and they said it wasn't possible. Like, what in the heck is going on. Items were not sent within the time period they promised. Anyway. They just kept repeating the same thing over again, that they could send a new ring, and then would ignore the rest of what I wrote. I got a response from Kim telling me to submit my order and let them know and she would retroactively apply the 20%. False advertisement. At this point, I just wanted a refund and then said they couldnt. Of course, they won't. I don't know what these other reviews are talking about, but I have only ever had positive experiences with this company and will continue to recommend them. After she opened the gift and tried to put it on her phone, we realized it was for the wroing iPhone model. If I could give zero stars I would. Velvet Caviar Reviews: What Do Customers Think? Our clear cases do not turn yellow over time :), Hi Alese! View Exchange Policy I understand this item cannot be exchanged after 14 days of delivery OR if used/opened. The Holo Nebula Case is by far the best case I'd ever had. My oldest case being that old. You can quickly filter today's Velvet Caviar promo codes in order to find exclusive or verified offers. I ordered a product as a Christmas gift, and it turned out I ordered the wrong item, so I requested an exchange. Would definitely order from them again. They sell cheap junk made in China and cases don't fit devices. Seems like they have a sad little crew of mean girls working for them with zero people skills.I have had rings from the dollar store that lasted two years, Velvet Caviars ring lasted 1 month. The original case I purchased is amazing! They say that you can email them and they'll respond within 24 hours but that definitely doesn't happen. Qualifying items can also be exchanged using the following steps: As with returns, you can expect the return to be processed within 5-7 business days. All I want is my money back. I have bought cases from this company a few times. The only issue is due to the material the part round the screen and on the buttons gets dirty easily and changes colour slightly but worth it and the back design stays pristine. The clear coat finish guards against chipping or color fading, so these are good to go anywhere you want to take them. Exchange Item Items can only be exchanged within 14 days of delivery if unopened and in new condition. THey replied t elling me it was past the 14 days after delivery for a return or exchange. I wanted to purchase my daughter a battery pack and mag safe case. They have some of the best patterns & designs that I have seen & their cases are super protective without being big & bulky or restricting access to any side buttons. Junk products and bad customer service. Anyone can write a Trustpilot review. We have also issued a refund on the shipping price difference for First Class vs Priority Shipping. What kind of company doesnt do refunds?!?! Neither shipping location should affect the promised delivery times. Shipping took forever. I paid for priority shipping (2-3) business days and my package is arriving within 6. Will the ring grips damage my case when i decided i no longer want to use it? This Velvet Caviar review will now take you through the brands return and exchange policies. While Velvet Caviar iPhone 11 cases, Velvet Caviar S21 cases, and Velvet Caviar Note 8 cases are some of the brands bestsellers, the brand has designs available for all iPhones from 8/7 Plus and SE up, and all Samsung Galaxy phones from 8 and 8 Plus up. After a couple of days they replied, telling me the 14 day window after DELIVERY had expired, and they would not provide an exchange. . They live up to their word on customer service as well! Customer reviews Velvet Caviar Compatible with iPhone 8 Plus Case & iPhone 7 Plus Case Marble for Women & Girls - Cute Protective Phone Cases (Pink Iridescent Holographic Blue) Color: Holo Moonstone How customer reviews and ratings work Read more Search Sort by Top reviews Filter by All reviewers All stars All formats Text, image, video Whatever material they use should not be used again! I want to like this company because the cases are so cute but unfortunately I can't because the customer service is trash. Don't settle for boring phone cases! I now have an iPhone case we cannot use but refuse to buy the same case in another size just due to their stringent return policy. Fans of the Nebula design will be pleased to know that this case is available for Samsung Galaxy phones too. They promise 24 hr turnaround, and 14 day return policy.. however they won't respond so you miss your window!!! What I love about this company for they're phone cases specifically over any other company is that they're always coming out with AMAZING designs and they listen to feedback from their customers in regards to help and styles that customers want to see with the cases. Shop Velvet Caviar. It took an hour to charge my iPhone to 100%. Hello Madison! It goes against our guidelines to offer incentives for reviews. Service 41 Value 42 Shipping 42 Quality 40 This company does not typically respond to reviews Positive reviews (last 12 months): 0% View ratings trends 86 See all photos I'm in love I will buy from Velvet Caviar again, no doubt! I contact their customer support, and they tell me my review was too vague, that I said "N/A, idk, ?, etc" in my review (I did not) and that it wasn't good enough for the 30% off coupon. Velvet Caviar orders ship within 48 hours, Monday-Friday. Shop 100+ designer cases in marble, glitter, and camo to floral, wallet, and even fur! Customers frequently shout out the products high quality and stylish designs, as well as the speedy delivery times. Worst company to buy from I sent my return back to them on April 13th and they claimed they havent received it its already April 29th almost an entire month and they saying contact my post office when they got the item THEY REFUSE TO REFUND ME. Buyer beware. Each customer will be provided with a tracking number via email, allowing you to follow your package. Also, don't say that you can change your order if you have a problem with it if you email them ASAP because they definitely won't respond to you at all. We suggest that you make sure you press on the back plate of the ring from all edges and hold it for 20-30 seconds. They are not upfront about the exchange details and be mindful of the 14 day return / exchange which is a red flag. They have some of the best phone cases! Verification can help ensure real people write reviews about real companies. Stay away from this company! They are shady. Designs and quality of the cases are amazing! The company is saying that it makes it clear that the magsafe cases and batteries only work for iphones. The only issue is due to the material the part round the screen and on the buttons gets dirty easily and changes colour slightly but worth it and the back design stays pristine. You can also get Velvet Caviar AirPod cases and phone rings in this design for $20 and $12, respectively. Warranty 1 Year Manufacturer's Warranty POLICY: Before sending a claim, understand our warranty only covers defects in materials or craftsmanship. Buyer beware. The customer service is lame and shady. As mentioned on our website, we recommend contact **** directly for any issues regarding shipping once the order leaves our facility. The only legit ones I saw were the ones that actually rated them lower. Terrible. Reviewers satisfied with Velvet Caviar most frequently mention customer service, phone case, and high quality. Super cute & worth every penny! I do see that your order is out for delivery as of today 2/7 via USPS. Backed by the National Science Foundation, Great if you don't have to return anything, SCAM/ Terrible Customer service/waste of money, Bad customer service won't give money back, Worst customer service ever! The rings adhesive is meant to stick on any of our matte or gloss cases. The first time, it took over a month for my item to arrive, when it said 8-12 days on the website. Fast shipping too! BBB Business Profiles are subject to change at any time. Shipping is awful. You're basically paying for a designer battery packet. You have to contact them by email and they will go back and forth with you blaming you arguing doing anything except help you, or take responsibility. Hello Rhonda! This case also features a front lip as extra protection for those who tend to drop their phones while taking their 1,318 selfie of the day. It didnt move for weeks! This case is amazing! The customer service is lame and shady. These enamel keychains feature individually stylized text renderings of the 12 zodiacal signs in fun and bright colors, accompanied by a detachable charm sporting the Velvet Caviar logo. Don't wait your time, In the back of my ring stand there is the adhesive gray with a red . 2023 Trustpilot A/S. Casetify has an overall score of 4.7, based on 78 ratings on Knoji. Shipping and delivery is so quick I receive my package within 4 days. Buyer Beware. The heart spells happiness, but the words spell hands off. The Dont Touch Me Keychain is perfect for expressing your mood on those days where youre mad as hell and arent going to take it anymore, and also great for attaching to items you dont want others getting their hands on! Note that shipments sent outside of the US may be subject to custom fees, which are the customers responsibility. I knew I shouldnt have ordered but did it anyway and Im out over 60.00. Check out these trusted brands below: Your email address will not be published. 1 - 14 days?! Yes. Steer clear of this company!! They offer free standard shipping on all domestic orders over $100, and their international shipping rates are very reasonable. AMAZING. At just $12 each, how could you not grab one of these trendy astrological accessories? Warranty does NOT cover: orders placed over 365 days ago, final sale clearance items, or typical wear and tear damage like yellowing, scratches, dents, etc. In the Cell Phone Accessory Store category, THEY PURPOSEFULLY KEEP SENDING ME THE WRONG CASES AND THEN MAKE ME SPEND MORE MONEY ON AN EXCHANGE TO THEN GO AND DO THE SAME THING ALL OVER AGAIN. 0/10 stars and Ill be sure to tell anyone who will listen just how incompetent they truly are! We use dedicated people and clever technology to safeguard our platform. But then I eventually did receive it thankfully, the shipping people maybe scanned it in wrong?? Not only do they have cute phone cases, but their customer support is amazing. Pre-order items ship once the item becomes available. Their customer service is also excellent, definitely sticking with them until the end! The battery does not charge fast as it stated on the product description. Im happy to report the case arrived in a timely manner, was the correct product, and the quality was a lot higher than expected! Here are 8 tips for writing great reviews. . I have the pink glitter case and holo flakes case and holo heart. All of the emails look fake and/or computer generated. Any other company wouldve had that package at my door within those 3 days. On Monday, I got a shipping notification but the tracking site said the item could not be found. This is the second case I have purchased from velvet caviar. The quality is superior! Some out there have wondered, Is Velvet Caviar legit? But while there are a few claims out there that the brands products are bought wholesale from cheap factories in China, all cases are designed, made, and shipped from the brands HQ in Brooklyn. No exchange, only return and reorder. Velvet Cavier is a shady business to overcharging people for products that don't perform well! Their customer service will ignore your request for return and keep your money. Petty? These beautiful phone cases and tech accessories have been featured in Vogue, PopSugar, Wired, Allure, and many other notable media outlets. If you ordered after 1pm EST on a Friday, your order will be shipped the following week. Won't buy from them ever again. Very cute cases! Before sending a claim, understand our warranty only covers defects in materials or craftsmanship. Plus they gave me attitude about it via email. Overview Velvet Caviar has a rating of 4.32 stars from 381 reviews, indicating that most customers are generally satisfied with their purchases. I have yet to receive my order, nor get any answers and all I have to show for this is a hole in my bank account. Sent me the wrong size case and then when I tried to return it they are no longer at that address?? With almost 1M followers on the brands Instagram account, its clear that Velvet Caviar products are super-popular. This Velvet Caviar review will now look at the most important factor: what customers think about these products. They have the worst costumer service ever; if there's something wrong with your item they will avoid you and then just give you credit. Refunds are not applicable on lost orders. I love all their products and how well they work! They are not upfront about the exchange details and be mindful of the 14 day return / exchange which is a red flag. Ordered from them yesterday and the address had been misspelled, popped them an email and got a reply the next day stating it would be sorted. If no updates by the end of the week, we are happy to ****** the order. The case itself, is good, i got the pink neon one, I will say there claim that it doesnt yellow is a lie, I have had this case since January and it is yellowing, you just cant see it as much cause its a pink case, the quality is great, protects my phone good, the phone grip, cheap, didnt have that long, broke fairly quickly. Also, check to make sure the ring is sticky on all areas of the adhesive. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Velvet Caviar ranks 7th among Mobile Accessories sites. It looks so pretty when it is in the sun. Check out their BBB reviews and AVOID.They don't even have a phone number or mailing address listed. About Velvet Caviar uses 23 technology products and services including HTML5 , jQuery , and Google Analytics, according to G2 Stack. Products within warranty will be replaced or exchanged with a product of equal value. Tip for consumers:Buy through Amazon if you really want one of their cases. It goes against our guidelines to offer incentives for reviews. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Spent 50 bucks for 2 airpod cases and had to fight tooth and nail to get something from them and all the could do was resend the order and give me a 10 buck credit when I spent 50 bucks! I have sent numerous emails asking nicely for a refund. Verification can help ensure real people write reviews about real companies. I get the new order but there's no return label. After she opened the gift and tried to put her phone in it, we realized it was for the wrong iPhone model. Never buy anythiing from Velvet Caviar! No response except for the automated one that says theyll be in touch. Delays may be experienced during holidays. That says it all.DO NOT BUY FROM THEM. Velvet Caviers headquarters is in Brooklyn, New York. I then got a response back from a different member, saying they couldn't do this. After getting these responses I asked to cancel my order, which they told me I could not do. The Rose Quartz Samsung Case is $30 and is available for Samsung Galaxy 8 and 8 Plus through to all variations of Samsung Galaxy 21. The order was shipped on 1/3 and does show it is currently in transit. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Anyway. Our Power Packs are made to work with iPhones as stated in the description. It's a very high quality case where the designs never get damaged or "worn out" or faded. DESCRIPTION. All I want is my money back. If you ordered after 1pm EST on a Friday, your order will be shipped the following week. Otherwise, shipping times and rates are as follows: International orders of $80+ receive free First Class delivery. I have 8 so far and one more on the way. If you submit a pre-order, the item will be reserved for you and mailed out as soon as the item is stocked in our warehouse. All I get is excuse after excuse. If I wanted my money back, I would need to return the order and I would not be compensated for shipping. Can I please get a phone number to speak with someone in person? mine came in and its falling away from the case as soon as i pick it up? How far can drop test without hurting my phone? I'm not asking for a lot. Not only is the case beautiful it is also super durable! Such cute cases with even better quality. How do I contact Customer Service? This is extremely infuriating and it feels like I got scammed because I never got my items. This company has no responsiveness to their customers. Velvet Caviar is not responsible for any price differences determined by your bank. It's charging performance is not up to par. We will notify you via email at the time of shipment. Save your dollars!They sent me a defected battery and when they sent me a replacement it charged slow. Velvet Cavier is a shady business to overcharging people for products that don't perform well! Also note that US orders of $25 or more receive free First Class delivery. All applicable customs, import duties, fees, taxes, and any other charges are the customers responsibility (even if you refuse any shipments upon delivery). Each customer will be provided with a tracking number via email, allowing you to follow your package. terrible service ordered 2 cases on 2/20 received a bogus tracking number-credit card was charged but no shipment was ever made. They use false advertisement regarding the product that it has a powerful charge. How customer reviews and ratings work Read more One person found this helpful VAnd Sign in to filter reviews 657 total ratings, 99 with reviews Translate all reviews to English From the United States East Coast Maiden Scratched case Reviewed in the United States on June 4, 2022 Color: White Opal Verified Purchase I had one of their phone rings for 1 month when the ring busted right off the base while I was holding it. I want to like this company because the cases are so cute but unfortunately I can't because the customer service is trash. 1144. our newest collection just deopped! I would try to call the company but they have no phone number. Never again. I have bought many velvet caviar cases before and though they are cheap and way over-priced, I thought they were cute. Customer service contacts and company information. Just anything to acknowledge that their product failed and caused damage. Velvet Caviar ranks 7th among Mobile Accessories sites. Warranty does NOT cover: orders placed over 365 days ago, final sale clearance items, or typical wear and tear damage like yellowing, scratches, dents, etc. If you ordered after 1pm EST on a Friday, your order will be shipped the following week. This company is total fraud and should be closed. If I could give less than 1 star, I would. Hello Amberlynn! Our support team is available Monday - Friday, 9AM - 5PM EST. All orders are shipped from either Brooklyn or Salt Lake City. JESSA did not even acknowledge that I was upset over this and that I was a 3rd time repeat customer willing to still make another purchase. Looking for a phone case thats more edgy than girly? 2- No exceptions for Christmas gifts? Find out how we combat fake reviews. Suggested companies are based on peoples browsing tendencies. Shipping took forever. At this point, I just wanted a refund and then said they couldnt. 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