How do I book seat assignments and meal requests? Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). All refunds will be delayed until the situation stabilises. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. Yes, and this depends on the airline's policy. Travel & Covid-19: Everything you need to know. At the time, most countries haven't announced a vaccination requirement. So yes, they would ask you to upload some documents before . Student universe uses tripmate for their insurance policies and they're a complete scam. Yes, and this depends on the airline's policy. We really cant speak to any insurance questions. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. No, please dont! However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. Bottom Line. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. Sometimes airlines provide us with fares we cannot display online, even to our members. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. You are solely responsible for any such fees. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. Final payment is due 60 days prior to the tour start date. Standards and ratings may vary between countries, as well as between providers. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. However, some countries (Iceland, Greece, etc.) are beginning to reopen to travelers who have been vaccinated. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. We recommend that you consult with your doctor or specialist clinic before commencing travel. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. Change rules and fees can vary tremendously. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. You can view any fees associated with canceling your ticket under the My Trips section of your account. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. How do I book seat assignments and meal requests? All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. However, ***** policy allows rescheduling of your flights until September 2023. This page sets out the Terms and Conditions under which you . We strive to resolve any dispute amicably. If you need information regarding visa and other travel document requirements for your trip please let us know. First, they do not have a refund option. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Transport and accommodation providers have differing cancellation policies and rules. Please see your booking confirmation email for details of your booking provider and confirmation reference. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. Please read these Booking Conditions carefully. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. However, sometimes the deal may not be available for all dates or to/from all airports. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. Please note that we can *NOT* reinstate your flights for you if you cancel them. No. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. We advise you also to print the on screen confirmation. Regardless of the situation, we have to stick to airline policy. These are intended to give a guide to the services and facilities you should expect from your accommodation. Please refer to your airlines policy for more details on when your credit has to be used by. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. First, visit the link for Studentuniverse Refund Policy Promo Code. A change to your student status will not impact your credit. Dollars? Please allow adequate time to obtain any such advice or documents. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. You can also update your email address to a more permanent one on your account any time. We are experiencing unprecedented volumes of calls and messages at this time. Yes, same airline. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. Many airlines are updating their policies regarding travel credit use deadlines. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. Bad. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. Business Details Refund Policy. You will need to know the legal name and date of birth of your friend(s). If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. You can also update your email address to a more permanent one on your account any time. To find the change rules for your flight ticket, look under the My Trips section of your account. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. Please ask us to confirm what protection may apply to your booking. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. Please ensure you read the credit details and then give us a call when youre ready to book. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. Our agents will give you full details of the itineraries before you book. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Verify your student status to purchase exclusive student fares. Your travel credit can be found in My Wallet. Travel insurance is also recommended by the Foreign and Commonwealth Office. Such terms and conditions may be disclosed by use of hypertext links. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. Vote. Most airline tickets do allow changes for a fee, plus any difference in fare. Your travel credit is associated with your original booking. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. Please check your applicable loyalty program for the specific terms of your membership. Please contact us by phone if you are having technical difficulties on our site. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. You can still book with StudentUniverse. Anyone can book with us, just not everyone will be able to get access to special discount student fares. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. If you would not like to accept the future travel credit, we can look into the possibility of a refund. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. Search for the total number in your party and log in (or Sign up) as yourself. In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. You will be asked to sign up or log in. We know, its very confusing! Most of these changes will be minor and we will advise you of them at the earliest possible date. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. Advertised prices may be limited to travel within specified dates. Any booking you make will be with the relevant travel service provider and not StudentUniverse. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. You must not make any booking unless you understand and agree with these Booking Conditions. Yes! Masks are now mandatory in airports, train stations and other ports of travel. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. You will need to input your traveling companions' details before entering your credit card information. Travelers are responsible for ensuring that they have all necessary travel documents and visas. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. These include: In these instances, you would need to contact us for help completing your booking. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. For all online air bookings, full payment is required at the time of purchase. The merchant should process the refund through the same technology used to make the original sale. Almost always, latest coupons and promo codes can be found there. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). But ATOL protection does not apply to all travel and travel services. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. Airlines have been updating their policies regularly as the situation is still changing. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. If you would like us to petition to the airline for a special request, we will advocate on your behalf. StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. You agree that you are bound by such additional terms and conditions. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. I have questions about baggage. To make a booking, click "Buy Now" and follow the prompts that appear on-screen. The tuition rate in force for all programs is based either on program or modality. You will be given immediate feedback on whether the code worked and if not, why. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. We know, its very confusing! Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. Tuition. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. Individual services and tour organiser packages. Travelers are responsible for ensuring that they have all necessary travel documents and visas. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Have a look and see if there is one that works for you! If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. A change to your student status will not impact your travel credit. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. These policies and rules are binding on you, so be sure to review them before purchase. StudentUniverse is not responsible for providing you with this information. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. First, visit the link for Studentuniverse Refund Policy Coupon Code. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. All departure and arrival times on your flight ticket are provided by the airline and are estimates only.
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