Enter in the seven-digit entry key shown on the screen. Newer WiFi routers come with a feature called dual-band WiFi, which sends out two WiFi signals- 2.4GHz and 5GHz signals- for better connectivity features. I'm not sure how to help you but I wish I could - I personally have multiple Nest thermostats and they work in the app just fine on my end. One of the main differences between multiple thermostats and temperature sensors is the number of thermostats or sensors you can add without any problems. 10:19 PM. I even did a factory reset. I went through countless attempted solutions only for this one to work. Remove your Nest thermostat from the base. Go to the Recommended Answer. Thank the maker for Stevew89!!! Then, try toadd your Nest thermostat to the Nest app again. I'm about ready to throw the thing through my window. The Nest doorbell works fine. I tried both the QR code and the entry key. Nest app. Be as detailed as possible during the description of the issue because the next step provides you with resources that may be able to help to troubleshoot. 2.) In this article, well look at the pros of having more than one Nest thermostat in your house, how to set up an extra thermostat, and how to control the different thermostats. So far its only been a huge waste of time. 01:30 PM, Resetting the WWN connection worked for me! Nest Renew requires the latest Nest Thermostat in order to utilize the Nest Renew feature. This checks out and finally stopped my connection headaches. If you can access the internet, then it is safe to say it is not an internet issue. To reset, first find the mic button on the side of your Nest Mini and turn it off. However, it is quite rare for homeowners to install more than 5 temperature control devices in their homes. I'm having this same issue. Thank you. Your email address will not be published. Scroll down and select Remove thermostat.2.) Choose Nest app Nest and then image. Thanks for posting. If your Nest device won't connect to Wi-Fi, check the connection by following these steps: Nest Thermostat Tap the right side of the thermostat's housing (not the screen). How to connect the Nest thermostat to Wi-Fi? Choose your thermostat and select Already installed to skip ahead to the entry key step. Thank you for your recommendation. Users are reporting that they cant add a second Nest thermostat to their app. used two diff google accounts for two diff thermostats on two diff floors. In addition to the above, the Google Nest Learning Thermostat Gen 3 is reportedly shown as offline in the Home and Nest apps. By adding multiple thermostats in your home different zones can be defined and you can manage the temperature of the zones without affecting the overall temperature settings. Thank you so much! 7. Wow, that was annoying. Mine recently stopped wanting to connect to my wifi network, now I have to get a replacement. If you are having trouble adding a second Nest thermostat to your app, there are a few things you can try. This will enhance the Wi-Fis signals and make the connection stronger. Sometimes, a Nest app ends up blocked by a firewall or parental controls set on the router. By andr max/nest thermostat/ Last update in:September 26, 2022 Don't know why your Nest Thermostat won't connect to the app? Trane Thermostat Everything else works great, streaming, online games, etc. Start the Nest thermostat installation flow again. I do live way out in the country and have to use a LTE modem (basically just a AT&T sim card in a small modem - 2.4ghz) But I have 2 of them and even with no other devices connected it cannot work with Nest. Although all the thermostats are controlled with one Nest app, you can set a different schedule for each thermostat. This is one of the most common problems with Nest Thermostats that refuse to connect. 4.) I went into the Google Home app, removed the working thermostat device from my account. There are also ways to have your device automatically update certain apps. Go to Settings and then Nest app and get the entry key. I had this exact same problem, they ended having to replace it. The entry key hangs and does nothing. Programming is very easy to your t6 thermostat has two wires and it. Press the thermostat ring on your Nest to head to the. The solution was that I needed to create a second home in the app, which I just didn't realize was part of the hierarchy. How to Tell If Someone is Invisible or Offline Discord. But it is a process that works nonetheless. Interesting! I was able to connect via iOS once I connected to my cell data mobile hotspot. Thermostat issues are common with Nest products. Check your app version 3. So, the user cannot control or configure the devices as before. When developers release an update to an app, they often fix bugs that can interfere with your use of the app. 2. Select Reset and confirm that you want to reset. Hope it works for you too. If anyone is still having this issue, I install these for work and the easiest workaround is going to the settings, scrolling to the right and clicking reset and then clicking on reset wwn settings. 1.) Whether you are using multiple Nest thermostats or extra Nest smart sensors you have to convert your HVAC system to a zoned system. Below are the steps to reset your Nest thermostat: Last but not least, you may restart your router and update its Settings for efficient results. Connect Nest to the Wi-Fi network: 2. Then, youll need to go to the Settings tab on your first Nest Thermostat and look for the Add Second Thermostat option. [7 Ways] How to Fix Schlage Encode Not Connecting to WIFI? I have tried setting the nest thermostat up through the bluetooth connection. You should connect to a 2.4 GHz Wi-Fi band to avoid such an error. Thx. The entry key hangs and does nothing. Lastly, retrieve the entry key and enter it into the Nest app. There, check for any new updates available. Remove your thermostat from the Nest app. Energy is not wasted on cooling or heating where it is not needed. In addition, ensure that your smartphone should also have a good internet connection before you even open the Nest app. When I was trying to add a second thermostat in a home which already had one set up, the Nest app insinuated that it was trying to communicate with the "assist device" which I believe was the first thermostat. I suspect its a setting in my router (orbi) or internet setup. The saving is a result of the better control of the temperature levels in the different rooms or zones. Make sure your internet service is working 2. This will delete your devices data, errors, and glitches and give it a quick clean-up. Then when watching the attempted connection process in the app I noticed the animation was suggesting communication to my first thermostat. The thermostat will reboot and when pairing it will give you a different entry code to use. I had tried everything until I got here to reset the WWN to create a new key. Your second Nest thermostat may not connect to the Nest app due to its poor Wi-Fi connection, outdated Nest app, and incorrect router settings. The software update may run again at that point, but the steady green light should be gone. Nest thermostats can't connect to a 5 GHz network and may not be able to tell your networks apart. Lastly, confirm the steps to initiate the reset process. Success! Check out: Nest Sensor Not Connecting: 8 Causes & Fixes. Note that youll soon receive a conformational email once you sign up. After hours of troubleshooting, I followed your instructions and went into WWN Connection and success! Just make sure you allow your Nest Thermometer app to bypass any restrictions. Oh interesting! Every time it is able to connect to wi-fi, but not to the app. battery issues Can only buy them through their "Pros" it seems. After two days of trouble shooting I came across this post and the solution worked immediately. Go to Settings and then Network and reconnect your thermostat to Wi-Fi. If you miss any steps in the setup process, it could prevent the device from properly connecting to the app. I asked around for advice from Nest Thermostat users only to realize that this issue is actually more common than I initially expected. No one seems to have an answer, Had same problem hired HVAC pro who got it working. Select the second option because you already have something set upyour Nest device! I have tried 2 different internets, both have the same results. Error code TD014. @Daveorr69, I'm sorry for the late reply, and I appreciate all the steps you've taken.I'm checking in to see if you were able to successfully add your Nest Thermostat to the app or if the same issue persists. RMerlin: AX86U- 388.2 A1 // AX58 -388.2 A1 // AC68 - 386.9. Here are the steps to retrieve the Nest thermostat entry key: Here are the steps to enter the Nest entry key into the Nest app: Here are the steps to connect the Nest thermostat to Wi-Fi. If you dont see this option, your first Nest Thermostat isnt properly set up and you wont be able to add a second one. 3. Youll need its address, its unique identifier (UIN), and its password. You can download them from theApp StoreGoogle PlayStore. Tap your thermostat on the Nest app home screen, then tap Settings. I am having the same problem. Check the Nest app version 2. This is much nicer for those who dont want to worry about updates going through at inconvenient times. 1.) In this video I fix the Nest Protect that won't connect to my existing network. If your thermostat is mounted on a Nest Stand, you can also move your thermostat closer to your router. Nest Sensor Not Connecting: 8 Causes & Fixes. Just cannot use the Nest Thermostats. This means that you may run into more bugs and glitches the longer you keep the old version. Do a FACTORY RESET of the Nest when you are on the new router. A deep search into forums brought forward a weird issue that isn't talked about a lot during troubleshooting and that is the use of dual-band WiFi. Nest products talk to each other during pairing, setup, and during daily use, so they may not work properly with these settings turned on. You use the Nest app to set up a second Nest thermostat. This may seem like a simple fix, but its important to ensure that your WiFi is working properly. This is a simple fix, but sometimes its necessary. By exceeding this safe limit set by Google, some issues might occur with your temperature control. In a few weeks, the new version of the Nest app will let you add second Nest thermostats as well as other devices like security cameras and smoke detectors. Hi Slava. Though in recent years, more and more routers are beginning to operate on the 5.0GHz Wi-Fi band, this may not be the best for your smart home equipment . Line up the pin connector and place the Nest back on its base. It is possible for Nest thermostats to work together and they can be linked up with a single Nest app. 5. Another common issue is that your Nest app may not be working. Thus, if you need different temperatures in more than six rooms in your home, you have to add extra thermostats instead of sensors. Save my name, email, and website in this browser for the next time I comment. Wow! Your thermostat will take a moment to scan for available networks. 9 Facts Revealed. I started with the bad thermostat first. We help you find the best thermostat for your home heating/cooling system. Answered! It is possible, and you can link up the different Nest devices with a single app. Press your thermostat's ring to open the Quick . Nest Renew is a subscription-based feature for Nest Thermostats that provides detailed statistics of the home energy expenditure and automatically shifts usage to match the timings when energy from the grid is cheaper and cleaner. Restart the Nest Thermostat 4. The procedure is the same for both types. Poor or failed internet connection is the most common cause that prevents your second Nest from connecting to the app. In order to perform a hardware reboot on your Nest Thermostat, simply follow the following steps: This completely reboots the hardware of the Nest Thermostat, getting rid of any uneven charges in the system. junkzor Thanks for this. If you cant access the internet from other devices, check the router for any warning signals from your Internet Service Provider (ISP). 1.) Carrier Thermostats Despite Google not officially acknowledging that such an issue of the Nest Thermostat not connecting to the Google Home or Nest app exists, app updates can unintentionally help. On the Nest app home screen tap Settings and then Add product. Two new Nest thermostats in a new setup. Similarly, for this hurdle check, you have a strong internet connection to your Nest; otherwise, such a problem will persist for a long time. The thermostat will reboot and when pairing it will give you a different entry code to use. Type in the entry key you see on the thermostat screen. Once youve found this option and enabled it, youll need to enter the details of your second Nest Thermostat. Type in the entry key you see on the thermostat screen. Thermostat Battery not sure it will work for all other but hopefully it will work for some. Unplug your modem and router power cords. Thanks for the help, Houptee. Make sure that your mobile device is close to your router when you try to add your thermostat to the Nest app. In the menu, select the home or location where you are adding the device. This is likely because the Nest thermostats require a unique serial number for each one that is installed. If there is no update option, then you are probably already on the latest update. If the Nest service is down, wait for the Nest service to resume to checkif you can add your thermostat to the Nest app. Double check that youre using the correct SSID and password for your Wi-Fi network when you set up your thermostat. Enter your access code, and then tap Save. Thanks for the tip!. Contact your ISP if that is the case. Go to Settings and then Network and reconnect your thermostat to Wi-Fi5.) If the issue persists, reboot the Nest Thermostat. Next, you need to sync your thermostat to the app.