Get started on your new home business Flexibility. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. You get to dictate when and how often you commit to providing services. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Assist customers with orders, questions, and returns. Guide customers through the claims process. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Login to know the status of the ticket. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. which is why weve been helping companies like yours for over 20 years. No problem. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . But what good is making your own schedule if you cant get a schedule? Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Work from home. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Health, Dental & Vision. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. . Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Public Relations e-mail (press@liveops.com) Locations. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Yes! Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Love the flexibility of the jobs, but wish training was paid. Liveops Okta. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Unlimited Flex Vacation New Parent Leave Protection. Support. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. We'd have had to build out a lot of infrastructure. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ To accept cookies continue browsing as normal. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Best of Antivirus Software. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. We couldnt have done it without Openforce. Community. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Learn about Liveops Enterprise Solutions Click Here . Join Liveops Nation and experience the freedom and autonomy of being self-employed! Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Copyright 2023 Liveops, Inc. All rights reserved. Keep contractors happy with accurate payments on time, every time. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Copyright 2023 Liveops, Inc. All rights reserved. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Universal Login. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Pros. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. The more investment you make in yourself, the greater the reward. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. https://join.liveops.com/work-from-home-call-center-jobs/ You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. fits your experience, personality, and preferences the best? If there are system issues, you will not get paid. Love the flexibility of the jobs, but wish training was paid. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Take our quick quiz and well recommend our top client matches for you. Money is amazing, but like every job there are flaws. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. about the agent experience and application. Learn more Tax Support Provide support to users of top tax software providers. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. We would like to show you a description here but the site won't allow us. Hard to get in contact with managers for help. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. Also the hiring process is long and it's unpaid. Please update your browser to the latest version on or before July 31, 2020. Onboarding employees has become much more efficient. Openforce simplifies your contractor management processes by providing a single platform solution. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Its why weve led the industry in virtual flex agent services for more than 20 years. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. You may also receive performance-based pay or other incentives. This is critical, says Huckabay. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Gift Matching And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. But, the site does not guarantee that youll take calls during those hours. Browse case studies, customer service tips and other helpful resources for enterprises. Some clients also pay commissions. Organizations. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Freedom. Intelligent Earning potential. Connect and protect your employees, contractors, and business partners with Identity-powered security. Unfortunately they dont pay a minimum per hour like other companies. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Here's everything you need to succeed with Okta. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Want to become an Independent Liveops Agent. Scottsdale (headquarters) 1365 N. Scottsdale Rd. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Our Offices. Login. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Support. Username or Email Password. Support. Then Liveops is looking for you! After all, says Myers, Okta is arguably the most successful application weve ever deployed. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. I still love it., I strongly recommend not working for this company. Liveops Nation Login. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Okta offered exactly what Live Nation needed. Copyright 2023 Liveops, Inc. All rights reserved. Secure your consumer and SaaS apps, while creating optimized digital experiences. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Earning potential. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. The cons are being able to work in your own home. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. By Veronicas pandemic story is unfortunately all too common. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Different programs have different pay structures. Liveops Nation - Virtual Call Center Community. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Come on board! Group Linking Link Okta groups to existing groups in the application. We cant do this. Avoid Recruiting Scams As an agent with Liveops, you are a self-employed independent contractor, not an employee. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Learn more about how Liveops virtual contact center solutions can scale your business. Find Out How & Apply . Sign an Independent Contractor Agreement. Collaboration tools are a huge part of us being successful, says Myers. Improving Peoples Lives. Still have questions? I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. The sign-in URL is the web address you use in your desktop browser to access your company portal. This means you can choose when, where, and how often to work! If there are system issues, you will not get paid. View our background requirements here. Cons. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Okta goes so much further than other providers, Huckabay says. You are paid the the talk/email minute when working so your pay for each day will vary. Sign in. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Not sure which client opportunity (or opportunities!) Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations.