Use a contact form, live chat, or even post to ensure that any necessary communications have been sent across. and is reached by going into manage other accounts. Cancelling my Virgin Media contract help page. All rights reserved. on It is0345 600 0789 for mobile customers. discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following where miscreant@example.com should be replaced with the email address you wish to never see.-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media . I'm guessing you may be on the Oomph package like me which seem impossible to manage online. Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. To find contact information for a newspaper or TV station, search the name of the media outlet online. 13-07-2022 Use Virgin Media phone lines when calling from a different provider. Did you ever get this sorted? I can access the page that indicates the other secondary emails linked to my VM primary account, but like others, have only the option to delete my account. If this ever happens to you again we have information on how to deal with fraudulent calls here. As there is no other option I suppose I will have to go back in time and write a letter of complaint , 08-02-2022 The message chat was also down on Monday, on There are 6 ways to reach Virgin Media across 3 communication modes: phone, chat, web. These lines are also open seven days per week, from 8am to 10pm. You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. 11-09-2022 You can also text Virgin mobile for free on 07533 016 422. I'm sorry to hear you're having an issue with upgrading your broadband. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. Firstly, you must provide Virgin Media with a minimum of 30 days notice of your service cancellation. I got through yesterday via the Whatsapp which I think is a very good service. 4. This may indicate that it is being upgraded, or that the service has been temporarily suspended. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Save money on your broadband bills with Selectra. These changes affect all Virgin Media email addresses ending in the . Virgin Media employs several customer contact forms covering the more basic subjects. If you want to know more, the updated sections are 6.6 - 6.9. 09-07-2022 When you fill out the form, you have the choice of Virgin Media Ireland recording your disability on your account. Does it give an error message or is it that the page just does not move on to the next step? 15:14. Sorry to hear of your concerns that we have removed the ability to add additional emails mailboxes. The service is available from 8am to 10pm seven days a week. Virgin Media does not provide customer service by email, but does provide it by phone. From a Virgin mobile or landline: 150. Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. as the system does not have that info for her, but does not work. 2. Can anyone recommend another provider that you can actually talk to? Thanks. <br><br>Corporate Partnerships . If you do not get the response you hoped for from Virgin Media, or if your complaint hasnt been dealt with after eight weeks, you can take your complaint to the ADR (Alternative Dispute Resolution) scheme. Gmail is one option along with Outlook and the many other free email suppliers. The rest are clutter.Why are you asking us to use another email service which we don't want.My wife and I both have personal accounts for friends and family hence no spam.I have a second for contacting web addresses who may sell information hence spam.I want a third for my web page and now I can't use you.We also can't change our account email address inbox while still in emails sectionHave to in and out of Virgin every time. Sales for broadband, TV and phone. (*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages). 24-01-2022 11:54, Thanks for joining me on PM and allowing me to sort this for you , Just to update this thread, this was sorted via a password reset and virus scans being ran . There are no guarantees that my advice will work. If the form does not allow you to complete the process, then yes, a letter is the only way. How to Contact Virgin Media. The provider is also active on Facebook, where you can post a message seeking help or advice. Call for free to get your TV & Broadband sorted today. Are you able to set up a BQM for us, leave this running for 48 hours and post the results? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Ask the community. 09:38. Virgin Media email address: enquiries@virginmedia.com. Martin, that's the root of my frustration. 11:59. This includes the availability of email addresses, phone numbers and callback forms. Aaron has been with Selectra for over 3 years. You can also check our help pages or learn how to contact us directly further down. Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. Only Virgin Media Ireland provides online forms for contact. Have tried assorted work arounds, but still can't get in. If that is too long, then we advise going straight to social media to air your complaint. You should still be able to add a third party email address to the VM webmail page via the method you are using. It . To find out more about the Community check out our Getting Started guide, 10-09-2022 Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. Virgin Media Television; For business; Webmail; Sign-in; . and by the way your new web page layout it rubbish all adds buy this buy that everywhere.Marketing services and products for more cash and you cut our emailROFLMAO, on This is due to a current fault with the VM spam settings page which doesn't allow you to change the setting. I want to upgrade the fibre speed and my current contract is due to expire, so it's actually extra business, but I'm now considering moving supplier. However, when clicking on such links, it generally redirects you to the contact or support pages. These numbers ultimately reach a similar destination to each other in terms of Virgin Media customer care and support, but cater for different subject matters, as demonstrated in the table below. Learn moreHave I helped? By signing up you are agreeing to receive emails according to our privacy policy. 16:59, Thanks for joining me on PM - just to update the thread, this was reset and advice given to do virus scans then after 1 hour access the mailbox , on With our free tools, you can check out the . Here to help! 0345 454 1111 - if you're calling from any other phone. 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. This website uses cookies to give you the best experience. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. You may have read posts here showing that the email address continues beyond 90 days but you should not . I now can't sign up for an online account as a I don't have the account number or area code and I need to contact . I then call again tonight where I am told someone will call me back in ten days! Those who submit a complaint form will receive a case ID via text within 48 hours. on On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Virgin has a selection of active social media accounts where customers can get in touch. Contact Virgin Media by phone, web chat, call-back form, email or social media. You can leave your phone number and get a free callback. Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. Irish Creating Original Music + Sound Design Worldwide - Always. Re: No welcome email. To learn how to contact Virgin Media through their online forums, scroll down! 14:06. It's free and takes less than a minute to check and compare. 09:39, Virgin Media do not have an email address for support issues or for making a complaint. Broadband, TV and phone customers should then press 1, mobile customers should press 2. 08-02-2022 I don't understand the relevance of your reply..? on You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. on Virgin Media also maintains a presence on YouTube, however, this is used for promotions and simple guides rather than as a contact facility. How do customers contact Virgin Media? Let us know how you get on. 09:44. Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. 15:20. 12:17. 09-07-2022 New around here? Hi folks. If you have mobile with us: - Check your allowances and track your minutes, texts and data usage. Thanks for posting. Registered in England with number 02591237. If not, they are charged at the same rate as a standard UK landline number. You can contact Virgin Media customer services on Twitter @virginhelp. Early cancellations will be subject to an, Provide your 30 days notice by calling Virgin Media on, Return any equipment to Virgin Media by contacting their collector on, A customer service representative will aim to, Virgin Media Contact Address for Complaints. You can call 150 from a Virgin landline or mobile (free call) or 0345 4541111 from any other phone (landline rates) It's best to call around 8am if possible when lines first open and are least busy. Mon-Sat 9am-5pm. I have escalated your post to the Forum Team so one of them should contact you via this thread, probably tomorrow. Account number. Most news organizations publish an email or phone number for tips on stories. 13-07-2022 a secondary account defaults to the information for the primary account unless that has been changed in the secondary . It's packed with tips, hints and helpful answers about our products and services. You will be contacted by a member of our Complaints Team. To find out more about the Community check out our Getting Started guide. It is no longer possible to create new virginmedia.com email addresses. This would be a good time to move all your email accounts to another provider, while you still have plenty of time to transfer your contacts and important data over to a more reliable platform. Choose the destination location path to save Virgin Media emails. Monday to Saturday: 9am to - 9pm (Local time) Sunday: 10am to - 7pm (Local time). I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. In order to do so I will need a little bit more detail so I will send you a private message. That being said, if your subject is more complex, relates to an ongoing complaint or is likely to take a large amount of time, then contacting the Virgin Media Customer Care department may be more appropriate. Mon-Sat 9am-5pm. Customer Service. 13:32. By having an area code, customers can keep their number even if they move to a different area. 07-02-2022 When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. You can use the Live Chat service for sales, upgrades and complaints. Thank you for that information. 09:04. Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. Changes to our Acceptable Use Policy for Virgin Media Mail. on Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand.