Posted: 02/16/2023 Industry: Customer Care Job Number: CP4743741216 Pay Rate: 15.75. 3872. Users can also reload online via the BancPass website: https://www.bancpass.com/reload/. Learn more in our Cookie Policy. Mar 01 2023. As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. . Logos and other trademarks within this site are the property of their respective owners. As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. You can always login to manage your EZ TAG account. . Please sign up for, https://cdn.haleymarketing.com/templates/62660/logos/logo.png. Provide payment plans and resolutions on past-due accounts, Enter data efficiently/Communicate via email with little to no errors, Ability to handle a high volume of incoming calls speaking Spanish, Vietnamese, and Chinese speakers, Ability to handle billing inquiries and address changes in Spanish, Vietnamese, and Chinese speakers, Computer proficiency and strong typing skills 40 WPM, Must be detail-oriented and have superior communication skills, Must pass a drug screen and criminal background check, Must have collection and banking experience, Satisfaction assisting Harris County toll road customers. Travel Tools. BancPass service fees may also apply. } .hmg-jb-panel-body { Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. Simply call the customer service department at 866-978-5061. Pursuant to the Texas Transportation Code, Chapter 284, the owner or renter of record (not necessarily the driver) of a vehicle that passes through a toll facility is responsible for payment of. Please include a clear image of the invoice details including the invoice number, vehicle details, and transaction details. 281-875-3279. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. } Unfortunately, you can only buy them at state stores or order them online. Last Modified May 6, 2020. Toll Sticker (sometimes called a transponder, toll tag or RFID tag), Instructions for how to place your sticker on the vehicles windshield, Instructions for registering your account and license plate, The phone number registered to the account. You Have To Click On The Link And Login Into The Account Using The Correct Login Details. If you get a violation or pay-by-mail notice believe it to be an error, send an image of the notice tosupport@BancPass.com. Be sure to have two identifying pieces of information from the following list: BancPass does not initiate charges to your account. You can do this by: 1) reviewing the SMS text messages we send you regarding your balance; 2) using the BancPass phone app, or 3) by calling 866-978-5061. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. The BancPass Starter Kit includes the following: When a User drives the road, the RFID chip in the toll tag is detected and read. Funds are available immediately and you may drive the road after reloading. We currently are hiring for 2 different shifts for the HCTRA Assistant Dispatcher to join the HCTRA . Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. In recognition of Independence Day, HCTRA customer service call center and administrative offices will be closed Friday, July 3. Business operations will resume Monday, July 6. Mobile:832.725.5443 Managing your EZ TAG account just got easier. You can pay for a Toll Violation Invoice you received in the mail online. 281-875-EASY (3279) Roadside Assistance. I dont want to contineue with the service Visit Harris County Toll Road Authority Website. Roadside Assistance. As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Log in to manage your EZ TAG account . Houston, Texas 77021, Media RequestIncident on RoadLandscapeRoadway ComplaintRoadway DamageWebsite IssueOther, BLUERIDGE TRANSPORTATION GROUP, LLC The HCTRA Veteran Discount Tolling Program applies only on toll roads operated by the Harris County Toll Road Authority. 2/14/2018. TheHarris County Toll Road Authoritywould like to remind customers tologon tohctra.organd make sure your EZ TAGaccounthas a positive balance and your license plates are up-to-date. For quicker assistance, please have one of the available items below ready when contacting HCTRA. HCTRAreserves the right to monitor sessions, track usage and to restrict access to anyone at any time and for any reason. | Wilshire North Houston Hours/. So, Ive pretty much given up. Users can even use credit cards to replenish their account. I try to cancel by Phone but i cant make it Problem is, I wasn't anywhere near Houston when they alleged that I drove through their toll road. However, if a Users account is not properly funded, the Toll Operator will not be able to charge the account and the User could receive a violation or pay-by-mail notice. queue.script("/js/bootstrap.min.js").wait() Monthly statements allow you to view your account activity. Lead Customer Service Representative at Harris County Toll Road Authority Missouri City, Texas, United States. You choose when and how much to replenish! Free customer service/helpdesk job search site: HCTRA Assistant Dispatcher 1st and 3rd Shift job in Houston Texas, USA. } Check your account activity. Customer Service Hours Mon - Friday 7:30 AM - 5:30 PM. BancPass can dispute these violations on your behalf as long as your account was in good standing, and the proper license plate was registered to the account, at the time of the violation or pay-by-mail notice. Maintains knowledge of the procedures to open, close, and update files and notes accurately using the case management database and run reports. for HCTRA (VEC)$15.75/hr. Verify to immediately update business information, respond to reviews, and more! BancPass and PlusPass does not work outside of those allotted states. This Is How You Can Easily Access The www hctra org login. How can I contact Harris County Toll Road Authority about my bill? If You Have Issues With Login And Other Do Let Us Know In The Comment Section. The office staff are helpful, polite, encouraging. Your Contact Information. background-color: #203f48; to start. 9 followers 9 connections. How can I pay my Harris County Toll Road Authority bill? . As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. Answering inbound calls and assisting callers with EZ Tag questions. Voice messages left after hours will be returned the following day. You can update your choices at any time in your settings. Since 1989, we have been bringing employers and job seekers together in various industries and positions throughout Texas. If you used a toll road after closing or deactivating your account, the toll agency that manages the road you drove will send you a violation or pay-by-mail notice if you do not have a funded account. var jb_url_lower = jb_url.toLowerCase(); .hmg-jb a, .hmg-jb a:hover, .hmg-jb a:focus, .hmg-jb-text-primary { .hmg-jb-mobile-footer-nav>li>a { Occasional ability to work extended hours to accommodate case load demands. It has been a lifesaver to me and my family. Customer Service. - Leading role in assigning and receiving I.T. Also Known as: HCTRA. 1 follower 1 connection. Provide an atmosphere and environment conducive to the intellectual, physical, social, and emotional development of students. Shift: 7am-3pmMust Be Bilingual. .hmg-jb-btn-primary.active, .hmg-jb-btn-primary.focus, .hmg-jb-btn-primary:active, .hmg-jb-btn-primary:focus, .hmg-jb-btn-primary:hover,a.hmg-jb-btn-primary.active, a.hmg-jb-btn-primary.focus, a.hmg-jb-btn-primary:active, a.hmg-jb-btn-primary:focus, a.hmg-jb-btn-primary:hover { HCTRA is the largest Tenants and Residents association in East Lothian and is a member of ELTRP and the Tenants Information Service. Pay and Career. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Will I still have to pay for pending toll charges? color: #fff; .hmg-jb .noUi-connect, .hmg-jb .noUi-handle, .hmg-jb input[type=checkbox]:checked+span:before, .hmg-jb input[type=radio]:checked+span:before { Learn about doxo and how we protect users' payments. The cashier should scan your reload card (not swipe) and you can reload your account with cash or go online to https://www.bancpass.com/reload/ to use a credit or debit card. In addition to this page, follow us on Twitter to get the latest news and updates! Call EZ TAG customer service faster, Get Support/Help, Pricing Info and more. Call Center [HCTRA] $15.75 /hr. Get started today. Excellent interpersonal communication skills and ability to communicate and work in a collaborative group. download the app and log into your account using the same username and password ENGLISH. | Dairy Ashford 1 shift and 3rd shifts are available. You are about to be logged out due to inactivity. This page includes FAQs related to the BancPass Toll Sticker and also information specific to your local Toll Operator such as new road openings, electronic conversions, system issues, and any other information our Users need to know! Business operations will resume Monday, January 3, 2022. Last Modified May 6, 2020. What do I do if my vehicle or Tag is lost or stolen? You can email support@bancpass.com or call Customer Service 866-978-5061 Monday Friday during normal business hours. They charged my account 2 times within the same minute . Learn More. https://sprod-m.hctra.org/FAQs/What_is_a_Toll_Violation#! Due to the impacts of the winter storm, the HCTRA's Customer Service will remain closed Friday, February 19. I missed two days of work, but she was so nice to call me and check up on me. Sometimes errors happen and a Toll Operator may mistakenly send a violation notice or pay-by-mail notice to a User with a valid toll tag account. padding: 0 20px 0 20px !important; Ability to use calculator, having above-average mathematical skills. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. In recognition of Thanksgiving, HCTRA customer service call center and administrative offices will be closed Thursday, November 26 and Friday, November 27. Business operations will resume Monday, November 30. Email:[emailprotected], EZ TAG Account Id # or EZ Tag sticker number (if applicable). Bilingual Customer Service Representative at Harris County Toll Road Authority Houston, Texas, United States. Email Address. Available Seven Days a Week . . Haddington, Scotland, United Kingdom. background-color: #376d7d; Pay yourHarris County Toll Road Authoritybill online with doxo, Pay with a credit card, debit card, or direct from your bankaccount. Love my recruiters & clients. established on your HCTRA.org log in. Out-of-state license plate transactions may take up to 30 days to post online. The amount of a reload includes a $2 fee. The HCTRA Veteran Discount Tolling Program applies only on toll roads operated by the Harris County Toll Road Authority. color: #fff; Chicago, Illinois. Log in to manage your EZ TAG account. They found me something that really suited my personality and the type of work I like and they found it fast! Customer Service Representative at Harris County Toll Road Authority Katy, Texas, United States. If you enjoy assisting others, you will enjoy being a Call Center Representative for the Harris County Toll Road Authority. DONATE NOW! Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! The person in this role uses standard office equipment such as computers, printers, scanners/copiers, and phones. HCTRA reserves the right to monitor sessions, track usage and to restrict access to anyone at any time and for any reason. Wasn't able to add my car due to an unspecified error. Receiving inbound calls and/or make outbound calls to taxpayers to collect delinquent property taxes. Houston, Texas 77021 By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Notify BancPass immediately by texting the word STOLEN to 866-978-5061. For security reasons, we do not allow the name, driver's license number, tax ID, and/or company name on the account to be changed online. Job Description & How to Apply Below. For questions about the Grand Parkway, . San Antonio, TX. BancPass posts tolls as they are charged to the account. Post customer service/helpdesk jobs for free; apply online for / HCTRA Assistant Dispatcher 1st and 3rd Shift job Texas, USA. For example, if a User wants to reload $20, the User will be charged $22. Developer: Harris County Toll Road Authority . Dont have an EZ TAGaccount? To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. Reach out to the HCTRA team using the information below. 10 followers 10 connections. checkSSL(); Your toll account is linked to your credit card & automatically replenished when a minimum balance is reached. Prepare and . Does doxo process payments for all Harris County Toll Road Authority services? Sign in to save Customer Service Representative - Compliance & Revenue Division (Property Tax Collections) at Harris County. . 1485. doxo is the simple, protected way to pay your bills with a singleaccountand accomplish your financial goals. Toll amount owed is typically available within 7-10 business days of your trip. Customer Service Hours Zero stress. Very friendly employees easy to communicate with and have questions answered. Harris County Toll Road Authority. Position requires ability to work in a very structured environment with a diverse workforce. 6538 South Frwy. However you identify and whatever your background, we encourage you to apply today. TX We'll be seeing you at 6:30 p.m. at Sherman Elementary! You may also call 866-978-5061 during normal business hours. Copyright 2023 College Recruiter, Inc. | Privacy Policy | Terms of Use, This is an invitation from Resource Staffing to take the HCTRA E-Skills Assessments by clicking on the following link: https://es.eskill.com/es/quiz?testId=fa6db38336b6cb07, The assessment will begin only after you've logged in and read the instructions, Before you begin the assessment, please verify your settings by clicking on the "Check Your System Settings" button on the assessment Login page. You may choose to opt-out of ad cookies. Ability to comply with office training requirements. HCTRA cares about your comments & concerns. You may change your License Plate number using the BancPass phone-app, or by calling: 866-978-5061. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. If you missed a toll while driving a rental vehicle, please contact your rental car company to make a payment. The only fee you will pay BancPass is when you choose to reload your account. Phone Numbers. Ability to speak and type at the same time. Prefer an automatic monthly subscription? The minimum reload amount is $15. x We use cookies to ensure that we give you the best experience on our website. Assistant Dispatcher HCTRA [ 2 shifts available] $15.75 /hr. The Harris County Toll Road Authority improves mobility in the Greater Houston Metropolitan area through excellence in the operation of urban toll highway systems while upholding a commitment to leadership, public service, and quality of life. You will be notified and given an option to opt-out of BancPass service fees prior to being charged. Use the EZ TAG lanes today! Please put the word VIOLATION on the subject line. Can I find my bill online? Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. SIGN UP PAY TOLLS & INVOICES BUSINESS OPPORTUNITIES. Very caring. Find information on toll roads, closures, and rates. X | CLOSE. It is also up to the User to adhere to all Toll Operator requirements. Discover which options are the fastest to get your customer service issues resolved.. This is not an error with the BancPass system. Everyone is always so nice and helpful when dealing with the staff at Resource. } } The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). No minimum balance required. During this time, HCTRA's Customer Service call center hours are Monday through Friday, 9 a.m. to 4 p.m. Customers may experience longer wait times due . If you fail to register your license plate you will be responsible for all violation charges and additional fees as assessed by the toll agency. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time. What If deactivate my BancPass Toll Sticker? 2023 Texas Department of Transportation. I can't find my paper bill. Bend Extension, Location Type 2 Axles Cash / Non-Tag 2 Axles EZ TAG 3 Axles 4 Axles 5 Axles 6 Axles; Fort Bend Parkway Extension Mainlane to 90A (in Harris County) Pass Through. window.location = location.href.replace(/^http:/, 'https:'); Social . Please click on the link to begin. We will resume normal operations Tuesday, December 27. Common questions, curated and answered by doxo, about paying Harris County Toll Road Authority bills. if(typeof jQuery == 'undefined') { BancPass does not require a minimum balance be maintained. Learn about Harris County Toll Road Authority culture, salaries, benefits, work-life balance, management, job security, and more. .hmg-jb-alert-info .hmg-jb-alert-link, .hmg-jb-alert-success .hmg-jb-alert-link { var queue = $LAB Please be ready to provide the vehicle . Where can I get my cash reloadable BancPass Toll Sticker? The BancPass phone app allows users to register new tags, view all toll charges, & check account balances. doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Harris County Toll Road Authority. Must be able to utilize a headset and computer terminal while navigating through multiple computer systems to input and retrieve information. background-color: #376d7d; My work experience there also included various customer service functions, such as resolving customers' interoperability issues with NTTA and TxTag, renewing tags, and adding vehciles and license . Elite 2023. The tag ID number is matched to an account and the amount of the toll is debited from the account balance. I ve recommended Resource Staffing to others numerous times, and they were hired and remain working to this day. 3,107,130 Active TxTags as of March 1, 2023. Get email updates for new Customer Service Representative jobs in Houston, TX. This is an error with the Toll Operators billing system. These essential cookies may also be used for improvements, site monitoring and security. E-Mail: [email protected] Website: Visit Harris County Toll Road Authority Website . Hilton Honors Number. 2555. You can contact them directly by phone at 281-875-3279. Job Description Collections Violations Dept. What a useless bureaucracy. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. No you cant registration is done at the tax office in Harris county you can register pick up your toll tag at the toll authority office or handle other matters regarding the toll system, 1855 S Sam Houston Tollway Houston, TX 77060. Click here color: #376d7d; It is up to the User to contact the Toll Operator to handle these types of infractions or notices. The staff responds very quickly and with details. You Will Find Thewww hctra org loginTop Links Here. or by texting the word BALANCE to 866.978.5061. Ability to comply with the Harris County Personnel Policies and Procedures and the policies of the County Attorney. } Hours may vary based on the business needs of the HCAO. What If I have a violation or pay-by-mail notice in the mail? Commute & Mass Transit and other bills can be paid at doxo. I have worked here for over 3 years and I have the utmost love and appreciation for this company. .script("/js/multiple-select.js").wait() I recommended Resource Staffing to someone just last week and I m sure I will continue to do so. 1st. Tracy reached out via a telephone call to see how I was doing after a very bad accident I had on the freeway. 6538 South Frwy. Published on: May 6, 2020. Last Modified May 6, 2020. If you fail to register your License Plate you may receive toll invoices or violations for your vehicle. Please check with other tolling agencies directly for questions about their policies and programs. How is the BancPass Toll Sticker program different from other toll tag programs?? 77401 Ripoff Report Needs Your Help! Customer service is terrible. Mon Friday 7:30 AM 5:30 PM. College Recruiter believes every student and recent grad deserves a great career. What happens if I fail to register my License Plate as required? Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. Voice messages left after hours will be returned the following day. Contact Us. Order your EZ TAG. . Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We continuously work to inform Toll Operators of our Users frustration and also work to message our Users when we are alerted of a Toll Operator system issue. Free mobile app available on Google Play & Apple App Store, Never miss a due date with reminders and scheduled payments, Pay thousands of billers directly from your phone. .hmg-jb-bg-primary .hmg-jb-btn-primary, .hmg-jb-bg-primary .hmg-jb-btn-primary.active, .hmg-jb-bg-primary .hmg-jb-btn-primary.focus, .hmg-jb-bg-primary .hmg-jb-btn-primary:active, .hmg-jb-bg-primary .hmg-jb-btn-primary:focus, .hmg-jb-bg-primary .hmg-jb-btn-primary:hover { Reload using credit online or through the phone app. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Login to your EZ TAG account. Overview of CSC complaint handling. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. BancPass users will be charged the electronic toll tag discounted rate. How do I change the License Plate number registered to my BancPass Toll Sticker? color: #376d7d; .hmg-jb .apply-progress-bar li.active > a:before { background-color: #376d7d; this toll road is operated by different agencies. Text message rates may apply. If you have received an invoice and you feel it is in error, take a picture of the invoice or scan it and send to support@bancpass.com. We arrived in Houston for a one month stay, and I realized that we needed to order these transponders. Toll Operators have different rules, laws, and requirements for driving their roads. You may notice that you have taken trips that have not posted to your account yet. Sep 2015 - Dec 20172 years 4 months. For roadway inquiries including maps and hours of operation, you may also visit https://www.ridemetro.org . PLEASE NOTE: BancPass posts transactions as soon as they are received from the Toll Operator. With the BancPass Toll Sticker you pay the lowest toll fee on the road. You may visit their website or send an email request by clicking HCTRA Email Support. . Our Customers are organizations such as federal, state, local, tribal, or other municipal government agencies (including administrative agencies, departments, and offices thereof), private businesses, and educational institutions (including without limitation K-12 schools, colleges, universities, and vocational schools), who use our Services to evaluate job . Since 1989, we have been bringing employers and job seekers together in a variety of industries and positions throughout the greater Houston area. Password reset instructions will be sent to your email address if it has an associated account. | Downtown Houston5-day work weekdays including Saturday or 8-hour shifts starting between 7:30 a.m. and 9:45 a.m.If you enjoy assisting others, you will enjoy this inbound VEC Vehicle Collections Call Center Representative position for Harris County Toll Road Authority. 3rd Shift 11pm-7am Non-Bilingual or Bilingual. Useful Information for HCTRA Customers . More Harris County Toll Road Authority FAQs. If you continue, you agree with our policy statement. color: #376d7d !important; Your job seeking activity is only visible to you. The latest review Lien release was posted on Sep 19, 2022. Got logged out, and when I tried to log back in only one time, my account was locked for an hour due to too many incorrect login attempts. Please allow 24 hours for a customer service agent to respond to emails. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. For roadside assistance, please . .hmg-jb .apply-progress-bar li.active > a, This is not just an issue for BancPass customers but all customers who drive the particular roads that are delayed. Sign in to create your job alert for Customer Service Representative jobs in Houston, TX. } Shifts: (Full-time) Hours: Monday-Friday eight (8) hour shift (between 7:00 am-6:00 pm) and Saturday 8:00 am-4:00 pm + additional weekday off, Sunday off-5-day work week Contract no end date If you enjoy assisting others, you will enjoy being a Call Center Representative for the . color: #376d7d; color: #203f48; Beginning March 14, the Harris County Toll Road Authority (HCTRA) will have updated Customer Service call center hours to better serve our customers. Harris County Toll Road Authority employees earn $28,000 annually on average, or $13 per hour. .script("/js/hmgjb-script.js?v=4.3.21").wait(); Bellaire, I ve enjoyed working with my recruiter, and if I have any questions they are there to help. Saturday 8:00 AM to 4:30 PM. Houston, Texas, United States. Haddington Central Tenants and Residents Association (HCTRA) Feb 2019 - Present4 years 2 months. Phone Number. Visit CareerBliss to research Harris County Toll Road Authority salaries, reviews and benefits. 104 reviews of Harris County Toll Road Authority "I hate the idea of paying for driving, but I love the toll roads in Houston, especially as compared to the regular ol' roads, what with all of their traffic lights, children crossing, and other nuisances. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. Unauthorized or improper use of this system may result in administrative disciplinary action and civil and criminal penalties. The Harris County Toll Road Authority (HCTRA) customer service call center, administrative offices, and EZ TAG stores will be closed Friday, December 23 through Monday, December 26 in recognition of the Christmas holiday. Important: All applicants must complete the assessment. We are a Recognized Tenants Organization (RTO) with East Lothian Council, ELHA . There is a $2 charge for reloading your tag. Replenish your account using cash or debit at a participating retailer. Must be able to adapt to dynamic, quickly changing telecommunications environment. They understand our culture and the positions we have open and provide candidates the fit it well. var __noconflict = true; The $4 monthly late fees and $1.15 mail-in fee for a transaction would total $17.25 when it was . Login to save this search and get notified of similar positions. Visit the Career Advice Hub to see tips on interviewing and resume writing. 24 CSC reviews first appeared on Complaints Board on Apr 11, 2010. Select Accept to consent or Reject to decline non-essential cookies for this use. See all the best ways overall to get in contact with EZ TAG ASAP. Login. Everyone is always so nice and helpful when dealing with the staff at Resource. Contact Phone. Some Toll Operators have billing delays. For roadside .