Only first-class mail can be certified. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. but it is really suspect that they created their eBay account the day they ordered my item. I did became a pain with calling everyday and today calling 5 times. That is not the package i sent your cosmetics in. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Theres no possible way I sent the wrong item so hes trying to scam me. It should not have. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense The buyer received the wrong item. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? 1.6K 17K views 1 year ago Every so often mistakes will happen. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. I agree. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on It expressly says this in the PayPal Seller Protection terms. You send the item promptly but days later you find that the check bounces, leaving you with nothing. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. Copy and save both forms before submitting them. You end up owning expensive packaging, without the desired product. NO Cash Refund for wrong purchased items. Ebay always takes out the fees and send the remaining money to the Bank on file. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. What should I do? No they dont. The item could have gotten mixed up during a customs check? You can request that the buyer send the item back to you immediately. This topic was automatically closed 180 days after the last reply. I think the label on top is Canada Post's label they put on once it enters their country. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Once I listed a new in box item as white when it was really blue. Yeah you filing that stuff 100% does nothing. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. on 4) Request return shipping label credit as buyer made false claim. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. I've taken back an item I never sold lol. This is the message:Just wanted to say that the item I received was not this one. I'll go over how it happened, what I did to fix it, and how you can. By ARTHUR WRIGHT. Then maybe they won't send it back and you won't have to refund. When you issue a refund to the buyer They'll be refunded through their original payment method. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. I also ask if you have me mixed up with another seller you've purchased from recently. Keep choosing to the end, then scroll down and your contact options will be at the bottom. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. I'm not sure where I stand on this now. There is no way to dispute a transaction once its finalized in this way. They may even provide photos of the broken item. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. You can ask the customer to return the item, but he has no legal obligation to do so. As per the returns policy you are within your rights to refuse it. Good for you. Create an account to follow your favorite communities and start taking part in conversations. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. I'm not sure if Canada Post would put those on there?? Somewhat new, never had this happen before. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. I only sell local, mainly to avoid hassle. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. I dont understand why he thought that she wouldnt notice? Remember that if an offer looks too good to be true, it probably is. For things like graphics cards your best bet is to sell locally, all cash. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Does it look like your packaging, apart from the labels and the stickers? I just wanted someone else to take a look at the photos and tell me what they thought. I had to help my mom submit a dispute through eBay, as a buyer. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. Those labels are a lot bigger and I never cut them to a smaller size. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. You must be new here, in this sub anything and everything is a scam ;). I talked to manager and simply were told nothing can be done. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. This scam is a new twist on the offer of overpayment. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. What if the buyer is not trying to rip you off but simply made a mistake? by asking the buyer questions or calling the post office? This was shipped by Global Shipping Program. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. The buyer has since responded and accepted that it was delivered somewherebut not to him. ive had power sellers defraud me for a 50 cent lowes coupon. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. Along with photographing everything, try to record any identifying details about the item. Go to usps site and fill out the mail fraud form. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. Yup pretty much. They never sent it back. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. For more information kindly send . To get a refund from USPS, your eBay buyer can: Submit an e-form. 03:13 PM. If you find an item on eBay that you think is fraudulent, report the listing directly. I have no idea how to get on the phone with a live human being? Yes it would be a pain. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? What can I do in this situation to avoid loosing $900 and the item as well? WARRANTY AND INFORMATION. The item I sent out was also tagged, this one is not. I asked the buyer if the package he received was damaged or opened. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. 26-05-2020 Omg I JUST heard that same story!!!! BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. Finish enrollment at any CLEAR airport location next time you fly. USPS is the most trusted delivery service in the USA. 26-05-2020 I can send to any other email address OK.We'll move all . Five! Thanks for the reply. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. The other thing that is suspect is their account was created the day they ordered the item. The status says the item was "Delivered to agent," so the item shows as delivered. I sold 4 of the same items. Once payment is confirmed you ship it promptly. They can claim the item was not received, claim a refund and make off with the expensive item. IN THE LAST STRIDE. Always think like a big retailer. or the buyer? In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. It's so unfair to write eBay sellers off like a bunch of cheap scammers. That has happened to me. From the "Reason for replacement" drop-down menu, select "wrong item was . Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. Got my money back and a promise from eBay to better train their support staff -_-. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. I was hoping it was a post offcie mix up. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The scammers will also ask for your PayPal email address. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. Buyer pretended the item/ring was not as listed. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. You purchased a specific quantity of an item, but received the wrong amount. As seller, here are a few things you can consider before selling to buyer with little or no feedback. You would want your copy to be short and engaging, informative but not stiff. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. His failure to reply to me or send pictures until after Case was decided on his favor was strange. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Please Help! The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Plus get a receipt from USPS. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. So eBay accepted the return. If the package was mixed up by GSP, then they should handle it. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. This time, I accidentally sent an ebay buyer the wrong item. They offer some sort of limited-time discount in order to create a sense of urgency. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. They then go to Etsy and order the item from me at full price using a suspect credit card number. on 04:02 PM. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. They also have to protect their buyers from fraudulent sellers. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. I sold an item for $55 and they sent a return saying I didnt send the right item. Then find one of the facebook groups for sharing scammy ebay users and share his username. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. So unfair. Things like this happen. I told them to send it back to me and I'll give them a refund. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Glad you at least eventually prevailed. man!! If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. I have sent the item you ordered to the address on file with ebay. I will report this to the post master. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. A buyer from Europe orders at item and pays for it. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Before you start your Missing Mail Search, you will want to double check the status of your package. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. All rights reserved. Unfortunately for you, the item is a replica of the one you sent. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. The buyer then tried to repeat that same scam several times. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. Should I try to see if it was mixed up with another package? They needed his phone number but I did not have it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. I lost my appeal. I did buy the shipping label through ebay. It is better to talk with them first before doing this. I sell on Ebay myself. It WAS new in the box. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). This is a type of blackmail. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Other platforms I never had a problem with over 6 years. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. Cookie Notice Yet fight is not over, lets see what happens next. These are both things ebay phone reps suggest. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well why it was refused and Never heard back. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. I mailed a limited edition eye shadow palate to Ontario Canada for $90. The item is missing parts or features, and this was not disclosed. 09-10-2020 There is so much scamming going on Ebay, Sellers dont have a chance. How do you prove you sent A? I don't know what it actually takes for them to get banned. Tune into our last eBay for Business podcast episode of 2022! Explain it to him like you explained it to us. 01:30 PM. Message 1of 30 As its a scam, you will never see your money or your items again. E bay in many cases are making more profit than the sellers. If you've changed your mind about the item, check with the seller to see if they'll accept your return. Update 2: So my next step was to file claim with UPS. Cause his photo shows a like kind of item but not the brand or pattern I sent. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. I know they will get their refund, but should I inquire at all? Everyone is covered except the credit card holder, whoever that is. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Sucks!! Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. I have been talking to someone with same story Im trying to buy a car. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. Its ok but I like the darker one you had in your listing. Offer to send the copied forms to an ebay chat rep. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. For approved returns, Mercari provides a free shipping label to the Buyer. It also looks like the original label is a printed label, cut out and then taped on. Same thing just happened to me and I was able to keep the earning. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. The thing to remember is that these slip up were t. on I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal?