bt openreach engineer working hours

30-03-2021 More strikes are planned in the coming weeks in the rail dispute. This is a very common mistake made worse by the press. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. The cookie is used to store the user consent for the cookies in the category "Analytics". The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. If you aren't available, someone over 18 will need to be around. these comments are my own and in no way represent any company that i may or may not be linked too. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. I have sent a pm with my information and description of the situation. Register (or login) on our website and you will not see this ad. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. bt openreach working up a pole today. . Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Thank You). These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Damage caused during a break in to your premises. 26/04/2017. 30-03-2021 I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Anyone else had this? ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Job Responsibilities: Undertake poling when required Work on Work Experience. What is a Fibre to the Premises (FTTP) Service Identifier? When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. Replying to . Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. We had to say we were from Openreach, working on behalf of their Service Provider . There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. Theyll aim to do this within 5 working days of you placing your order. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. on Its not BT Openreach, its simply Openreach, a BT Group company.. An engineer visit is requested, and no fault is found. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Mar 2018 - Present5 years 1 month. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. BT. If you need help email your.problems@observer.co.uk. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? They come across many different situations that require considerable skill and the ability to think and act quickly. I'm wondering will there be engineers working on a saturday? Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. But opting out of some of these cookies may affect your browsing experience. Theyll need to get in touch with you, so please give us your mobile number for us to share. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Damage to equipment within your premises caused by lightning or power surges. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Again, no one turned up. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. 0 Ratings Ibz Your contracted to 37.5 hours a week for work which your are field based. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. 8.40 for each calendar day that the service is not repaired. sector, For global Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. Openreach did not have anything to add to the BT statement. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Instal a new Telephone Extension Socket And once you've got some experience under your belt, there should be opportunities for overtime. & Broadcast. Monday 9th June 2014. Delayed repair following loss of service. BT argued that you still received a partial service. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Can Nigeria's election result be overturned? BT. Replying to . Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For We're an incredibly well connected and supported network of people with a strong sense of community and customer service. And once you've got some experience under your belt, there should be opportunities for overtime. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. The Communication Workers Union (CWU),. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! The cookie is used to store the user consent for the cookies in the category "Performance". This has been a nice experience and I wish the best to Arran in finding work.. If the work is complex, Openreach will take longer to do all the external work. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Starting salary is poor, but you'll reach the higher rate after 3 years. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Send us your details and we'll be in touch as soon as we can. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 (adsbygoogle = window.adsbygoogle || []).push({}); Openreach, which controls most of the UK's. Necessary cookies are absolutely essential for the website to function properly. Engineers from Openreach managed to cut our telephone line while they were working on our road. In 1987 I began a career as a British Telecom Engineer. 13h08. Well let you know if this happens. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. BT won't send no one out because @SkyHelpTeam are my provider. The ISP said it can take up to 72 hours. If the engineer is already working on the fault, then you won't be able to change the appointment. This cookie is set by GDPR Cookie Consent plugin. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. I interviewed at Openreach (London, England) in Sep 2020. They will call you to confirm their arrival time and to find out about any access requirements. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Call us on0800 800 150to discuss your installation. "Where talent is a dwarf, self-esteem is a giant. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. You were left wondering if this was just a temporary fix. Find out more about the BT Business app and how to download it. Your salary Depending on the provider and package you choose, you might be able to avoid paying for line installation. The engineer said you should only have one line and said to get rid of the other. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? BT Openreach was established in 2006 . Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Please enter at least 3 characters to search. Ask questions and share tips with other people 24 hours a day. Do I have to pay for this visit? Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. We need our broadband but have been told that it could take days to fix. I need an engineer to come to my premises to fix a broadband fault. [ link to this post] I have a line fault that needs to be fixed. Sustainability, Northern Members of the Communication Workers Union (CWU), including call centre. Need to change your appointment? For The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. You might not need a visit, just the right advice and help to identify the problem! If a charge is likely, well let you know. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 Answered 26 October 2019 You will work long hours and not get paid for them . What tips or advice would you give to others applying to BT? Lost or stolen. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Log into order tracker using your BT ID or order reference and postcode. Work programme gives an insight into life as an Openreach engineer. Well arrange a convenient appointment when both you and the engineer are available. Work experience gained by working for Openreach is truly respected in its particular field by other firms. Do openreach/ BT engineers work 24/7 ? During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Youll be sent a new hub, so keep it somewhere handy.