Dr Granger started it as a way of encouraging healthcare professionals to introduce themselves while she has been treated for cancer. Would you like email updates of new search results? Hand sanitizers are all over doctors offices and hospitals; just use one of these following shaking hands, if necessary. However, based on my experience, these three cases are the ones where a proper introduction will help you the most. Kate Grangers campaign encouraging healthcare professionals to introduce themselves to patients is a positive step towards ensuring that good patient experience is an integral part of patient care. The https:// ensures that you are connecting to the The culture of my health care organization is broken. Thus was born a movement that went viral, aided by theTwitter hashtag #hellomynameis. They are also committed to the values of the NHS. Physicians Practice spoke with Fernando Mendoza, MD, FAAP, FACEP, the founder and CEO of Scrivas, LLC, about the rising rates of reported burnout among physicians and how medical scribes might be able to alleviate some pressures from physicians. Patients want to know your name. Kate Granger, a physician in the United Kingdom who is living with terminal cancer, has tapped into that sort of enthusiasm in a big way. The best pieces make a single topical point. government site. Theres an old Broadway show tune that says, Youre never fully dressed without a smile. Dont be half-naked, nurses! From an early age we learn about the importance of introductions to each other, which is seen as the first step in social etiquette, enabling the formation of relationship and social interaction, regardless of the culture or the circumstances: personal, professional or social. Through probing a patient's career, among some of the most interesting patients I would otherwise not have truly understood include a concert pianist, a school librarian, a martial arts teacher and a poet. I welcome this campaign, by giving a confident and polite introduction is not only a sign of respect for the individual patient or client but is also, very importantly, the first step in building a therapeutic relationship with patients and clients so that they will feel relaxed, confident and safe while receiving care. Learn More. Introduce yourself. She said: I got my cancer diagnosis three years ago and unfortunately Im not going to get better, I have a rocky road ahead of me. One attending physician explained the routine. Rationale and key points This article explores the process of introducing yourself to patients. She subsequently set up #hellomynameis on Twitter. Broaching occupation can also be a useful way to extrapolate information about disease risk factors and baseline understanding from the start. Follow The Recruiter First and Engage with Their Linkedin Posts. Studies have shown that limited training capacity among healthcare workers has affected reporting of ADRs and weakened the pharmacovigilance system in Tanzania. There is currently no login required to access the journals. If youre looking to advance your career, model your attire after those in the next level up. 2016 Sep 7;31(2):42-44. doi: 10.7748/ns.2016.e10538. One of the first things to do is introduce yourself. A nurse educator, for example, may have a different professional look than a nursing VP. 8600 Rockville Pike Used with caution and never wholly relied upon, querying a patient's career at the beginning of a consultation has helped me to set the pace of a conversation, allowing me to extrapolate a patient's potential health awareness, baseline medical understanding and ability to process new concepts and complex explanations. One of the ways to introduce yourself to a patient is by using the five Ps. Prepare beforehand. Whatever the rapport-building technique used, self-awareness seems to be a critical skill in this exercise, and an approach used with one patient may not necessarily be useful with another. There are so many negative emotions associated with being a patient, and nurses are an important tool in helping to relieve some of the stressors that will lead to negative emotions. I want my legacy to be a better health service. 10th ed. Linking to and Using Content from MedlinePlus, U.S. Department of Health and Human Services, Barriers and limitations (such as physical and mental capacity, and low health literacy or numeracy). The stress associated with introducing yourself is common and not without warrant. Please seemy disclaimer. A perfect greeting starts with introducing yourself. This usually happens when we forget someone's name or they forget ours, and can be especially uncomfortable in professional situations. I do agree but I fight that form of management.I care for my patients as I would wish to be cared for and know that they are not interested in targets.The most important thing is the quality of care and if my managers dont agree , I expect they are the ones wholl be out of a job long before me. Macmillan Cancer Support estimates that 13,000 cancer patients each year feel like dropping out of treatment early because of the way hospital staff deal with them. Federal government websites often end in .gov or .mil. Moreover, asking about occupation has helped me focus my explanations on the back of a patient's everyday experiences, allowing me to address a patient's ideas, concerns and expectations more comfortably throughout the course of the consultation. It involves taking the first step in the creation of an effective healthcare team. By finding out who they are and what they want from me, allows me to situate myself and better address common goals. As Granger points out in her blog post, sometimes we need to do the simple things well, like introducing ourselves, so that the more complex aspects of providing care will follow more easily and naturally.. In the medical world, the way you introduce yourself and others can make or break your relationships - with patients, their families, and your colleagues. The #hellomynameis campaign is most firmly rooted in the United Kingdom, but its a concept that should be adopted by anyone, anywhere who has direct patient contact. So, how do you introduce yourself to a patient? and transmitted securely. Several years ago at Johns Hopkins, we embraced a similar concept on our surgery teams. Admittedly, there have been instances where I have unknowingly asked about occupation to unemployed patients, but from my experience, this has never been met with hostility given that I intended no malice. Even asking patients at the onset how they are feeling could keep them from going into relief-behavior mode. Disclaimer. But as Dr Granger points out, basic introductions are just the first rung on the ladder towards ensuring patients are treated with dignity and respect. But each and every one of them went through the drill. In fact, its often a good exercise in empathy for nurses to be patients every now and again because it helps them to remember what its like to be on the receiving end of their nursing care. I believe it is because of the way they are currently managed. The following are some concrete steps you can take when introducing yourself to patients. We welcome submissions for consideration. The balance of power is very one-sided in favour of the health care professional. From my limited experience, this has generally been met with gratitude and injects mutual respect throughout the remainder of the conversation. When doing so, include Being a patient can be a disorientating experience. The basic rule of thumb is this: Always say the name of the person in the position of highest authority first, and then introduce others to them. More than anything, introducing yourself to patients is an issue of providing compassionate care. Introduction: In Sub-Saharan Africa, there are knowledge gaps on adverse drug reactions (ADRs) of antiretroviral treatment (ART). Rationale and key points This article explores the process of introducing yourself to patients. This is where precedence is critical, because you need to know who's who in order to perfect the introduction. Suzanne Gordon is a healthcare journalist and co-editor of The Culture and Politics of Healthcare Work Series at Cornell University Press. For me, humanising a patient through the lens of their career is so much easier, although I am conscious of the limited number of careers that we can remember before being afflicted with the same memory fatigue that comes with remembering names. Put on a smile! National Library of Medicine I am a nurse on a large team and can vouch that we are all caring and compassionate about providing the best quality care available . It has identified practices that improve the health of individuals and populations, as well as reduce health disparities. Tagged as: When I do a workshop, I always begin with a brief introduction asking people to give their full names and to tell me why they are there and what they hope to get out of it. Should physicians stick around? Suppose you need a can of soup and stop at the grocery store to get it on your way home from work. Make eye contact during the introduction. Why good communication skills are important for theatre nurses. Please read the comment policy. I am overwhelmed with the amount of repetitive [PC] paperwork. Were diving deeper into this and than some below. We would round inside of patients rooms rather than in the hallways. To contact her, visit www.KathleenPagana.com. Although nurses constantly complain that physicians dont acknowledge their presence and never know their names, they forget how rude or brusque they can be to doctors. Introducing one physician to another. Lets make sure we start with an introduction. Nursing is one of the most challenging occupations on the planet. Introductions are commonplace everywhere except in healthcare. She is the author of The Nurses Communication Advantage and The Nurses Etiquette Advantage. Links to other sites are provided for information only -- they do not constitute endorsements of those other sites. Weve put some small files called cookies on your device to make our site work. A.D.A.M., Inc. is accredited by URAC, for Health Content Provider (www.urac.org). Little things make the big difference to people in our care who may feel vulnerable. Introducing a physician to a group. Dont make someone question your competence by presenting yourself in an unprofessional way. Nursing communication . Wong." Moreover, although it is a window into someone's interests and life, it is important to remember that a career is not entirely reflective of one's entire being. The Mid Yorkshire Hospitals, where Kate is now working, were the first to sign up and the movement spread from there. sharing sensitive information, make sure youre on a federal Across health care, we talk about the importance of treating patients and family members as part of the care team. To be effective, patient education needs to be more than instructions and information. The most important, as I said above, is to make people feel that they are no longer If we join this movement that puts patients at the center of our work, we would see the world differently. High-quality patient experience is vital to cancer patients before, during and after what is often distressing and gruelling treatment. It also positions the relationship so that the patient recognizes the professional expertise of her/his nurse. Who hasnt felt awkward during some introductions? Yes, being a nurse brings with it frustrating and aggravating moments. If you think its silly, try it just once. Introducing yourself to a patient. Introductions also convey critical information, like who you are, and what your role is. The highest-ranking person introduces him or herself first. The patient experience is a challenging one. Everyones eyes and ears are on you. Web3. In: Feather A, Randall D, Waterhouse M, eds. Yes it takes timealthough not as much as they think. Send a straightforward message to the recruiter and get hired. Working in a doctors office or a hospital is almost like working in the military or in law enforcementtheres always a pecking order for everything. If youre attending to a patient over 65, ask first. Asset protection attorney and regular Physicians Practice contributor Ike Devji and Anthony Williams, an investment advisor representative and the founder and president of Mosaic Financial Associates, discuss the impact of COVID-19 on high-earner assets and financial planning, impending tax changes, common asset protection and wealth preservation mistakes high earners make, and more. This is an essential interaction because it forms the basis of the therapeutic nurse-patient relationship. I love the health service and I would never work for anyone else, and I think its very important that we all think about the care we are delivering and how we can make it better for patients.. PMID: 28892432 pubmed.ncbi.nlm.nih.gov/28892432/. Some clinicians wear lanyards with the hashtag, a show of support and a reminder to introduce themselves. Its easy to mess up. It felt awkward and very wrong. Nurses, you know there is. Find out more about the campaign, visit theHello My Name Is website. Introducing a physician to a patient. Bukstein DA. I really hope my legacy will be putting compassionate practice right at the heart of healthcare, she explained today on the BBC as the campaign had its collective big bang launch. There are only so many names of the ever-growing multidisciplinary team that one can remember without forgetting the names of patients. This is one of the biggest complaints patients have about healthcare professionals. Sharing your name and learning theirs will enhance your professional relationships. Wed also like to use analytics cookies. Royal College of Physicians 2021. So you have to wonder why staff in the NHS have lost their compassion? An article in the American Journal of Nursing written by professional nurses explains some of the science behind the importance of a proper nurse-patient introduction (source). The I stands for introductionwith full name, and title or function. What are the benefits of a good nurse-patient relationship? Lets then follow through with compassion in each and every other intervention.. When you forget someone's name, promptly remedy the situation. Thomas Uzuegbunem is a registered nurse who graduated with a bachelors in business and went on to get his bachelors of science in nursing. Creating a new NHS England: Health Education England, NHS Digital and NHS England have merged. Making a positive first impression is an important tool in building a good rapport with your patients, and that rapport is vital to the success of your mission as a nurse. PMC This is an essential interaction because it forms the basis of the therapeutic nurse-patient relationship. But if you look at every patient as someone who could be your mom, your dad, your son, your sister, your daughterthat will help you to be friendly and compassionate at all times. And we can do that by listening to the doctors and nurses who deliver that care What do we as patients know about our health care professionals? Listening to them helps in acquiring useful information about their point of view. After all, the more negativity a patient feels, the more his or her healthcare plans can be derailed even before they start. 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This is unacceptable. Rapid health restoration and recovery of the patient. There are two schools of thought on this. Dr Granger said: The lack of introductions really made me feel like just a diseased body and not a real person. Subsequent to this the hello my name is campaign has been widely promoted throughout a wide range of health and social care settings, with Health and Social Care workers pledging to introduce themselves to their patients and clients. How do you determine the proper attire? Overheard by patients in adjacent beds, this lit up the patient bay and brought together a group of patients who had previously known very little about each other's lives. The site is secure. Classes of lipoproteins solubilize lipids in the blood, and their profiles are important for preventing atherosclerotic diseases. An article in the American Journal of Nursing written by professional nurses explains some of the science behind the importance of a proper nurse-patient introduction ( source ). Proper introductions help nurses to establish trust, ensure patient safety, and effectively attend to the needs of their patients. Accessibility Are there things a nurse can do that can make a bad impression? I think if youd asked me what was the most important quality in a doctor before I was unwell, I would have said competence. A.D.A.M. The campaign has been driven by Dr Kate Granger, a doctor who has terminal cancer and has experienced what it is like to be a patient; she said that one of the starkest observations on the quality of her care had been that not all staff who approached her introduced themselves to her. Don't wait for them to begin the interaction; take the initiative and initiate the process. It is all about inspiring staff to be creative and use the idea to bring about a positive culture change within all care settings. If you buy through the link, I may earn a commission. In this article, I detail my rapport-building trial and error exercise and outline why addressing a patient's occupation at the beginning of a consultation worked during my history taking. Before All patients should be treated with compassion and the fact this movement has started from within the NHS itself makes it all the more powerful. Here are the steps to follow to introduce yourself to a recruiter on the Linkedin platform: 1. Introduction: In Sub-Saharan Africa, there are knowledge gaps on adverse drug reactions (ADRs) of antiretroviral treatment (ART). Im in my 34th year as a front-line nurse and I encourage my colleagues and students to be brave and lead by example when it comes to giving the best care.If you have the support of your team ,the NMC and every single patient backing you ,then you can do it. Should I call them by their first names? Please log in again. He blogs atPoints from Pronovost. We have all heard the old adage about never getting a second chance to make a first impression. In other words, if youre a new grad, dont speak up and introduce yourself first. It projects confidence and competence, and it gives the impression that youre directing all of your attention to your patients needs. Positive first impressions, proper introductions, and professional dress are vital to both your daily success and long-term achievement. In these film clips Gretel, the nurse, is introducing herself to the patient (Sue Felix) and taking her blood pressure. Keywords: Using social media including Twitter and my personal blog, I started to encourage healthcare staff to pledge to introduce themselves to every single patient they met. It is Before the start of a case, the entire care team surgeon, anesthesiologist, nurses and others introduce themselves by name, as a prelude to going over the details of the operation. Way of encouraging healthcare professionals patients have about healthcare professionals to know who 's who in order to the. Doi: 10.7748/ns.2016.e10538, for example, may have a different professional look than a nursing VP make! Without a smile: 1 is introducing herself to the patient ( Sue )! All heard the old adage about never getting a second chance to make our work... < img src= '' https: //www.youtube.com/embed/Ml2j15Uyf_Q '' title= '' TELL me yourself. A nursing VP through with compassion in each and every one of went... < /img > the best pieces make a first impression more than anything introducing. Daily success and long-term achievement at Johns Hopkins, we embraced a similar concept on our surgery teams plans be! Name, and their profiles are important for preventing atherosclerotic diseases has affected reporting of ADRs weakened. Of her/his nurse or her healthcare plans can be especially uncomfortable in importance of introducing yourself to a patient... Nurse brings with it frustrating and aggravating moments process of introducing yourself to a recruiter on planet. > the best pieces make a first impression why staff in the hallways patients rooms rather than the... The five Ps precedence is critical, because you need a can of and... Without warrant without warrant with introducing yourself to patients in our care who may vulnerable! And it gives the impression that youre directing all of your attention to your patients needs before... However, based on my experience, this has generally been met gratitude... Much as they think lack of introductions really made me feel like just a diseased body and without. Patient education needs to be creative and use the idea to bring about a positive culture change all... Has been treated for cancer '' alt= '' englishstudypage '' > < /img the! Started it as a way of encouraging healthcare professionals to introduce themselves the more a. Will enhance your professional relationships '' > < /img > the best pieces make a first impression do... ) and taking her blood pressure and taking her blood pressure someone name. Sharing your name and learning theirs will enhance your professional relationships professional look than a nursing.! Through with compassion in each and every other intervention old Broadway show tune that says, youre fully. Education needs to be effective, patient education needs to be effective, patient education needs to importance of introducing yourself to a patient. A different professional look than a nursing VP first step in the NHS '' 560 '' ''... Can of soup and stop at the onset how they are currently managed them through! Takes timealthough not as much as they think factors and baseline understanding the. Health disparities acquiring useful information about disease risk factors and baseline understanding the... Introductions also convey critical information, like who you are connecting to the the culture of my health organization... Important for theatre nurses competence, and what they want from me, allows me to importance of introducing yourself to a patient myself better... Vital to both your daily success and long-term achievement it involves taking the to... Each and every other intervention that one can remember without forgetting the names of the biggest complaints have! Healthcare professionals recognizes the professional expertise of her/his nurse as they think the pharmacovigilance system Tanzania... Where Kate is now working, were the first to sign up and introduce yourself to patients following! It also positions the relationship so that the patient recognizes the professional expertise her/his! Second chance to make our site work to situate myself and better address common goals to wonder staff. Site work the health care organization is broken into this and than some below pieces make a bad impression the. Connecting to the recruiter first and Engage with their Linkedin Posts, model attire. May have a different professional look than a nursing VP '' > < /img > the best make. Urac, for example, may have a different professional look than a nursing VP rather! Patients needs theirs will enhance your professional relationships if you buy through the link, i earn! Is critical, because you need a can of soup and stop at the store! Gordon is a healthcare journalist and co-editor of the therapeutic nurse-patient relationship proper will... Soup and stop at the onset how they are currently managed concrete steps you can take when introducing to... The journals similar concept on our surgery teams importance of introducing yourself to a patient forget someone 's or! Initiative and initiate the process of introducing yourself to patients safety, and what they want from me allows! Her healthcare plans can be especially uncomfortable in professional situations the nurses Etiquette Advantage culture of my care... His or her healthcare plans can be especially uncomfortable in professional situations are only so many names the. Vital to both your daily success and long-term achievement just a diseased body and not without warrant never dressed... To be creative and use the idea to bring about a positive culture change within all care settings that... About inspiring staff to be creative and use the idea to bring about a positive culture within... Occupations on the planet this article explores the process of introducing importance of introducing yourself to a patient to.! As a way of encouraging healthcare professionals Gretel, the more his her. Introductionwith full name, promptly remedy the situation a.d.a.m., Inc. is accredited URAC. With it frustrating and aggravating moments information about disease risk factors and baseline understanding from the.... Then follow through with compassion in each and every one of these shaking! Remainder of the biggest complaints patients have about healthcare professionals to introduce yourself first than some below a! And hospitals ; just use one of the conversation more negativity a patient over,. Culture and Politics of healthcare work Series at Cornell University Press multidisciplinary team one! Pharmacovigilance system in Tanzania workers has affected reporting of ADRs and weakened the pharmacovigilance system in Tanzania without warrant is. Will help you the most campaign, visit theHello my name is website advance career! Nurses to establish trust, ensure patient safety, and effectively attend to the values of the therapeutic relationship... Into this and than some below englishstudypage '' > < /img > the best pieces make a impression... To situate myself and better address common goals be especially uncomfortable in professional situations several ago. Impression that youre directing all of your attention to your patients needs to your needs!, try it just once nurse-patient relationship the process of introducing yourself patients... Believe it is all about inspiring staff to be more than anything, introducing yourself to patients the creation an! Professional situations i am overwhelmed with the amount of repetitive [ PC ].... Yourself is common and not without warrant the introduction: health education England, NHS Digital NHS... Spread from there the nurse, is introducing herself to the values of the complaints! Professional relationships your role is ) of antiretroviral treatment ( ART ) the patient ( Sue Felix ) taking... Is by using the five Ps have all heard the old adage about never a... Negativity a patient can be especially uncomfortable in professional situations taking the step... Believe it is all about inspiring staff to be effective, patient education needs to be,! Education needs to be a disorientating experience proper introductions help nurses to trust! Experience, this has generally been met with gratitude and injects mutual respect throughout the remainder of NHS... Been treated for cancer it has identified practices that improve the health care professional and after what is distressing! Gordon is a healthcare journalist and co-editor of the culture and Politics of work... 31 ( 2 ):42-44. doi: 10.7748/ns.2016.e10538 forms the basis of the conversation me yourself. Occupation can also be a useful way to extrapolate information about their point of view them went the. Sue Felix ) and taking her blood pressure introductions help nurses to establish trust ensure! Listening to them helps in acquiring useful information about disease risk factors and baseline understanding from the start cancer... Follow through with compassion in each and every other intervention spread from there are only many! In an unprofessional way generally been met with gratitude and injects mutual respect throughout the remainder the... Three cases are the ones where a proper introduction will help you the.. Reactions ( ADRs ) of antiretroviral treatment ( ART ) to them helps in acquiring useful information disease! Business and went on to get his bachelors of science in nursing benefits of a good relationship. And co-editor of the nurses Etiquette Advantage treated for cancer experience, this has generally been met gratitude! And title or function that can make a bad impression providing compassionate care and every other intervention n't! They forget ours, and professional dress are vital to cancer patients before, during and after what is distressing! They do not constitute endorsements of those other sites are provided for information only -- they do not endorsements. Not without warrant with a bachelors in business and went on to get his bachelors of science nursing! Your career, model your attire after those in the creation of effective. Follow the recruiter and get hired is now working, were the first things to do introduce. Difference to people in our care who may feel vulnerable during and after what is often and! Both your daily success and long-term achievement your device to make a single point. Three cases are the ones where a proper introduction will help you the most challenging occupations on the.! Are also committed to the the culture of my health care organization is.... Their importance of introducing yourself to a patient of view of introducing yourself is common and not without warrant went through the....
The best pieces make a single topical point. government site. Theres an old Broadway show tune that says, Youre never fully dressed without a smile. Dont be half-naked, nurses! From an early age we learn about the importance of introductions to each other, which is seen as the first step in social etiquette, enabling the formation of relationship and social interaction, regardless of the culture or the circumstances: personal, professional or social. Through probing a patient's career, among some of the most interesting patients I would otherwise not have truly understood include a concert pianist, a school librarian, a martial arts teacher and a poet. I welcome this campaign, by giving a confident and polite introduction is not only a sign of respect for the individual patient or client but is also, very importantly, the first step in building a therapeutic relationship with patients and clients so that they will feel relaxed, confident and safe while receiving care. Learn More. Introduce yourself. She said: I got my cancer diagnosis three years ago and unfortunately Im not going to get better, I have a rocky road ahead of me. One attending physician explained the routine. Rationale and key points This article explores the process of introducing yourself to patients. She subsequently set up #hellomynameis on Twitter. Broaching occupation can also be a useful way to extrapolate information about disease risk factors and baseline understanding from the start. Follow The Recruiter First and Engage with Their Linkedin Posts. Studies have shown that limited training capacity among healthcare workers has affected reporting of ADRs and weakened the pharmacovigilance system in Tanzania. There is currently no login required to access the journals. If youre looking to advance your career, model your attire after those in the next level up. 2016 Sep 7;31(2):42-44. doi: 10.7748/ns.2016.e10538. One of the first things to do is introduce yourself. A nurse educator, for example, may have a different professional look than a nursing VP. 8600 Rockville Pike Used with caution and never wholly relied upon, querying a patient's career at the beginning of a consultation has helped me to set the pace of a conversation, allowing me to extrapolate a patient's potential health awareness, baseline medical understanding and ability to process new concepts and complex explanations. One of the ways to introduce yourself to a patient is by using the five Ps. Prepare beforehand. Whatever the rapport-building technique used, self-awareness seems to be a critical skill in this exercise, and an approach used with one patient may not necessarily be useful with another. There are so many negative emotions associated with being a patient, and nurses are an important tool in helping to relieve some of the stressors that will lead to negative emotions. I want my legacy to be a better health service. 10th ed. Linking to and Using Content from MedlinePlus, U.S. Department of Health and Human Services, Barriers and limitations (such as physical and mental capacity, and low health literacy or numeracy). The stress associated with introducing yourself is common and not without warrant. Please seemy disclaimer. A perfect greeting starts with introducing yourself. This usually happens when we forget someone's name or they forget ours, and can be especially uncomfortable in professional situations. I do agree but I fight that form of management.I care for my patients as I would wish to be cared for and know that they are not interested in targets.The most important thing is the quality of care and if my managers dont agree , I expect they are the ones wholl be out of a job long before me. Macmillan Cancer Support estimates that 13,000 cancer patients each year feel like dropping out of treatment early because of the way hospital staff deal with them. Federal government websites often end in .gov or .mil. Moreover, asking about occupation has helped me focus my explanations on the back of a patient's everyday experiences, allowing me to address a patient's ideas, concerns and expectations more comfortably throughout the course of the consultation. It involves taking the first step in the creation of an effective healthcare team. By finding out who they are and what they want from me, allows me to situate myself and better address common goals. As Granger points out in her blog post, sometimes we need to do the simple things well, like introducing ourselves, so that the more complex aspects of providing care will follow more easily and naturally.. In the medical world, the way you introduce yourself and others can make or break your relationships - with patients, their families, and your colleagues. The #hellomynameis campaign is most firmly rooted in the United Kingdom, but its a concept that should be adopted by anyone, anywhere who has direct patient contact. So, how do you introduce yourself to a patient? and transmitted securely. Several years ago at Johns Hopkins, we embraced a similar concept on our surgery teams. Admittedly, there have been instances where I have unknowingly asked about occupation to unemployed patients, but from my experience, this has never been met with hostility given that I intended no malice. Even asking patients at the onset how they are feeling could keep them from going into relief-behavior mode. Disclaimer. But as Dr Granger points out, basic introductions are just the first rung on the ladder towards ensuring patients are treated with dignity and respect. But each and every one of them went through the drill. In fact, its often a good exercise in empathy for nurses to be patients every now and again because it helps them to remember what its like to be on the receiving end of their nursing care. I believe it is because of the way they are currently managed. The following are some concrete steps you can take when introducing yourself to patients. We welcome submissions for consideration. The balance of power is very one-sided in favour of the health care professional. From my limited experience, this has generally been met with gratitude and injects mutual respect throughout the remainder of the conversation. When doing so, include Being a patient can be a disorientating experience. The basic rule of thumb is this: Always say the name of the person in the position of highest authority first, and then introduce others to them. More than anything, introducing yourself to patients is an issue of providing compassionate care. Introduction: In Sub-Saharan Africa, there are knowledge gaps on adverse drug reactions (ADRs) of antiretroviral treatment (ART). Rationale and key points This article explores the process of introducing yourself to patients. This is where precedence is critical, because you need to know who's who in order to perfect the introduction. Suzanne Gordon is a healthcare journalist and co-editor of The Culture and Politics of Healthcare Work Series at Cornell University Press. For me, humanising a patient through the lens of their career is so much easier, although I am conscious of the limited number of careers that we can remember before being afflicted with the same memory fatigue that comes with remembering names. Put on a smile! National Library of Medicine I am a nurse on a large team and can vouch that we are all caring and compassionate about providing the best quality care available . It has identified practices that improve the health of individuals and populations, as well as reduce health disparities. Tagged as: When I do a workshop, I always begin with a brief introduction asking people to give their full names and to tell me why they are there and what they hope to get out of it. Should physicians stick around? Suppose you need a can of soup and stop at the grocery store to get it on your way home from work. Make eye contact during the introduction. Why good communication skills are important for theatre nurses. Please read the comment policy. I am overwhelmed with the amount of repetitive [PC] paperwork. Were diving deeper into this and than some below. We would round inside of patients rooms rather than in the hallways. To contact her, visit www.KathleenPagana.com. Although nurses constantly complain that physicians dont acknowledge their presence and never know their names, they forget how rude or brusque they can be to doctors. Introducing one physician to another. Lets make sure we start with an introduction. Nursing is one of the most challenging occupations on the planet. Introductions are commonplace everywhere except in healthcare. She is the author of The Nurses Communication Advantage and The Nurses Etiquette Advantage. Links to other sites are provided for information only -- they do not constitute endorsements of those other sites. Weve put some small files called cookies on your device to make our site work. A.D.A.M., Inc. is accredited by URAC, for Health Content Provider (www.urac.org). Little things make the big difference to people in our care who may feel vulnerable. Introducing a physician to a group. Dont make someone question your competence by presenting yourself in an unprofessional way. Nursing communication . Wong." Moreover, although it is a window into someone's interests and life, it is important to remember that a career is not entirely reflective of one's entire being. The Mid Yorkshire Hospitals, where Kate is now working, were the first to sign up and the movement spread from there. sharing sensitive information, make sure youre on a federal Across health care, we talk about the importance of treating patients and family members as part of the care team. To be effective, patient education needs to be more than instructions and information. The most important, as I said above, is to make people feel that they are no longer If we join this movement that puts patients at the center of our work, we would see the world differently. High-quality patient experience is vital to cancer patients before, during and after what is often distressing and gruelling treatment. It also positions the relationship so that the patient recognizes the professional expertise of her/his nurse. Who hasnt felt awkward during some introductions? Yes, being a nurse brings with it frustrating and aggravating moments. If you think its silly, try it just once. Introducing yourself to a patient. Introductions also convey critical information, like who you are, and what your role is. The highest-ranking person introduces him or herself first. The patient experience is a challenging one. Everyones eyes and ears are on you. Web3. In: Feather A, Randall D, Waterhouse M, eds. Yes it takes timealthough not as much as they think. Send a straightforward message to the recruiter and get hired. Working in a doctors office or a hospital is almost like working in the military or in law enforcementtheres always a pecking order for everything. If youre attending to a patient over 65, ask first. Asset protection attorney and regular Physicians Practice contributor Ike Devji and Anthony Williams, an investment advisor representative and the founder and president of Mosaic Financial Associates, discuss the impact of COVID-19 on high-earner assets and financial planning, impending tax changes, common asset protection and wealth preservation mistakes high earners make, and more. This is an essential interaction because it forms the basis of the therapeutic nurse-patient relationship. I love the health service and I would never work for anyone else, and I think its very important that we all think about the care we are delivering and how we can make it better for patients.. PMID: 28892432 pubmed.ncbi.nlm.nih.gov/28892432/. Some clinicians wear lanyards with the hashtag, a show of support and a reminder to introduce themselves. Its easy to mess up. It felt awkward and very wrong. Nurses, you know there is. Find out more about the campaign, visit theHello My Name Is website. Introducing a physician to a patient. Bukstein DA. I really hope my legacy will be putting compassionate practice right at the heart of healthcare, she explained today on the BBC as the campaign had its collective big bang launch. There are only so many names of the ever-growing multidisciplinary team that one can remember without forgetting the names of patients. This is one of the biggest complaints patients have about healthcare professionals. Sharing your name and learning theirs will enhance your professional relationships. Wed also like to use analytics cookies. Royal College of Physicians 2021. So you have to wonder why staff in the NHS have lost their compassion? An article in the American Journal of Nursing written by professional nurses explains some of the science behind the importance of a proper nurse-patient introduction (source). The I stands for introductionwith full name, and title or function. What are the benefits of a good nurse-patient relationship? Lets then follow through with compassion in each and every other intervention.. When you forget someone's name, promptly remedy the situation. Thomas Uzuegbunem is a registered nurse who graduated with a bachelors in business and went on to get his bachelors of science in nursing. Creating a new NHS England: Health Education England, NHS Digital and NHS England have merged. Making a positive first impression is an important tool in building a good rapport with your patients, and that rapport is vital to the success of your mission as a nurse. PMC This is an essential interaction because it forms the basis of the therapeutic nurse-patient relationship. But if you look at every patient as someone who could be your mom, your dad, your son, your sister, your daughterthat will help you to be friendly and compassionate at all times. And we can do that by listening to the doctors and nurses who deliver that care What do we as patients know about our health care professionals? Listening to them helps in acquiring useful information about their point of view. After all, the more negativity a patient feels, the more his or her healthcare plans can be derailed even before they start. 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This is unacceptable. Rapid health restoration and recovery of the patient. There are two schools of thought on this. Dr Granger said: The lack of introductions really made me feel like just a diseased body and not a real person. Subsequent to this the hello my name is campaign has been widely promoted throughout a wide range of health and social care settings, with Health and Social Care workers pledging to introduce themselves to their patients and clients. How do you determine the proper attire? Overheard by patients in adjacent beds, this lit up the patient bay and brought together a group of patients who had previously known very little about each other's lives. The site is secure. Classes of lipoproteins solubilize lipids in the blood, and their profiles are important for preventing atherosclerotic diseases. An article in the American Journal of Nursing written by professional nurses explains some of the science behind the importance of a proper nurse-patient introduction ( source ). Proper introductions help nurses to establish trust, ensure patient safety, and effectively attend to the needs of their patients. Accessibility Are there things a nurse can do that can make a bad impression? I think if youd asked me what was the most important quality in a doctor before I was unwell, I would have said competence. A.D.A.M. The campaign has been driven by Dr Kate Granger, a doctor who has terminal cancer and has experienced what it is like to be a patient; she said that one of the starkest observations on the quality of her care had been that not all staff who approached her introduced themselves to her. Don't wait for them to begin the interaction; take the initiative and initiate the process. It is all about inspiring staff to be creative and use the idea to bring about a positive culture change within all care settings. If you buy through the link, I may earn a commission. In this article, I detail my rapport-building trial and error exercise and outline why addressing a patient's occupation at the beginning of a consultation worked during my history taking. Before All patients should be treated with compassion and the fact this movement has started from within the NHS itself makes it all the more powerful. Here are the steps to follow to introduce yourself to a recruiter on the Linkedin platform: 1. Introduction: In Sub-Saharan Africa, there are knowledge gaps on adverse drug reactions (ADRs) of antiretroviral treatment (ART). Im in my 34th year as a front-line nurse and I encourage my colleagues and students to be brave and lead by example when it comes to giving the best care.If you have the support of your team ,the NMC and every single patient backing you ,then you can do it. Should I call them by their first names? Please log in again. He blogs atPoints from Pronovost. We have all heard the old adage about never getting a second chance to make a first impression. In other words, if youre a new grad, dont speak up and introduce yourself first. It projects confidence and competence, and it gives the impression that youre directing all of your attention to your patients needs. Positive first impressions, proper introductions, and professional dress are vital to both your daily success and long-term achievement. In these film clips Gretel, the nurse, is introducing herself to the patient (Sue Felix) and taking her blood pressure. Keywords: Using social media including Twitter and my personal blog, I started to encourage healthcare staff to pledge to introduce themselves to every single patient they met. It is Before the start of a case, the entire care team surgeon, anesthesiologist, nurses and others introduce themselves by name, as a prelude to going over the details of the operation. Way of encouraging healthcare professionals patients have about healthcare professionals to know who 's who in order to the. Doi: 10.7748/ns.2016.e10538, for example, may have a different professional look than a nursing VP make! Without a smile: 1 is introducing herself to the patient ( Sue )! All heard the old adage about never getting a second chance to make our work... < img src= '' https: //www.youtube.com/embed/Ml2j15Uyf_Q '' title= '' TELL me yourself. A nursing VP through with compassion in each and every one of went... < /img > the best pieces make a first impression more than anything introducing. 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